Registered Nurse Manager Triage Call Center

Job Title:

Registered Nurse (RN) Manager -

Orthopedic Clnical/Triage Call Center Location:

Atlanta, GA - This position is 100% in office

Schedule:

M-F Compensation:

Competitive compensation and inclusive benefits for a strong total rewards package. About OrthoAtlanta Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact. Are you a seasoned Registered Nurse with leadership experience and a passion for musculoskeletal care? Do you thrive in high-volume clinical environments and enjoy optimizing workflows and clinical quality? We are seeking an experienced RN Manager to lead our orthopedic triage and clinical support team, ensuring best-in-class patient care, efficient operations, and excellent staff performance. What You'll Do As the RN Manager, you will: Team Leadership & Supervision Lead, mentor, and develop a team of Medical Assistants Triage Operators Provide coaching and clinical oversight to ensure safe, standardized assessments Support performance evaluations and training initiatives Clinical Triage Oversight Oversee orthopedic telephone and electronic triage operations Ensure adherence to triage protocols and escalation pathways Serve as the escalation point for complex triage decisions Collaborate with providers and operational leaders to refine protocols Quality & Process Improvement Monitor quality metrics (response times, escalation accuracy, patient outcomes) Drive workflow efficiencies and continuous improvement initiatives Partner with clinical leadership to standardize practices and education Coordination & Communication Serve as liaison between front-line staff, providers, and administration Lead clinical huddles and escalate patient safety concerns when needed Support onboarding and competency development for new hires Documentation & Compliance Ensure accurate documentation and EMR best practices Maintain compliance with clinical standards, HIPAA, and regulatory requirements Participate in chart reviews and quality assurance programs

What We're Looking For Required:

Active Registered Nurse (RN) license in Georgia Minimum 3-5 years of clinical nursing experience (orthopedic experience strongly preferred) Prior leadership or supervisory experience Strong clinical judgment with comfort in call/triage oversight Excellent communication and team-building skills

Preferred:

Experience in ambulatory orthopedic or specialty practice Background in triage protocol development EMR proficiency (e.g., Epic, Athena, etc.) Quality improvement experience Why Join Our Team? Be a key leader in a growing orthopedic practice committed to quality care Shape and elevate clinical and triage operations Competitive compensation and benefits package Opportunities for professional growth and clinical leadership development Collaborative, patient-focused culture