Call Center Manager

Call Center Floor Manager 23-26 hr. Temp to Hire - for the right person a DH This full-time leadership role is your chance to make a significant impact by driving service excellence and shaping the future of our customer support team.

What You'll Do:

Lead and mentor a growing customer service team Optimize service processes for efficiency and client satisfaction Handle escalations and deliver innovative solutions Collaborate across departments to enhance customer experience Monitor key metrics and feedback to continuously improve

What We're Looking For:

Minimum of 5 years in managing customer service Excellent communication and team-building skills Proficiency in service systems and a customer-first mindset Bachelor's degree preferred Competitive salary + bonuses Full benefits: medical, dental, vision, 401(k) with match Paid time off and holidays Career development in a stable, growing company Supportive team with room to grow. Your expertise in B2B sales, telemarketing, and technology sales will empower your team to achieve ambitious targets. As a key driver of business development, you will foster a high-performance environment that thrives on communication, teamwork, and continuous improvement. This is an exciting opportunity for a motivated leader passionate about delivering outstanding customer experiences and expanding our market presence. Responsibilities Lead, motivate, and manage a team of inside sales representatives, ensuring they meet or exceed sales and customer service goals. Develop and implement effective strategies for outbound calling campaigns, warm calling, and telemarketing initiatives to generate new business opportunities. Oversee the use of CRM software such as Salesforce to track customer interactions, sales pipelines, and performance metrics. Conduct regular training sessions to enhance team skills in negotiation, technical sales, and communication skills. Monitor call quality and provide coaching to improve customer interactions, ensuring high levels of satisfaction. Collaborate with marketing teams to align outreach efforts with promotional campaigns and business development objectives. Analyze performance data to identify areas for improvement and develop action plans that boost productivity and sales results. Requirements Proven experience in B2B sales, telemarketing, or technology sales within a call center environment. Strong negotiation skills with the ability to close deals effectively while maintaining positive customer relationships. Familiarity with CRM software such as Salesforce or similar platforms for managing customer data and sales activities. Excellent communication skills in English, both verbal and written, with the ability to engage diverse audiences. Demonstrated success in inside sales, outbound calling, and business development strategies. Knowledge of marketing principles related to lead generation and customer engagement techniques. Ability to lead a team with enthusiasm, foster collaboration, and motivate high performance. Join us as a Call Center Manager and become part of a vibrant team committed to excellence! Bring your energy, expertise, and passion for sales to help us grow while delivering top-tier service that delights our customers every step of the way.

Pay:

$23.00 - $28.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person