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Call Center Supervisor

Job

The Davis Companies

Buford, GA (In Person)

Full-Time

Posted 2 weeks ago (Updated 3 days ago) • Actively hiring

Expires 7/2/2026

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Job Description

Call Center Supervisor at The Davis Companies Call Center Supervisor at The Davis Companies in Buford, Georgia Posted in 14 days ago.
Type:
full-time
Job Description:
Call Center Floor Manager This is not a sit-back leadership role. As our Call Center Floor Manager, you'll be on the floor, in the action-coaching, developing, listening to live calls, and pushing a high-performing customer service team to deliver exceptional results with a focus on KPIs. If you thrive in a fast-paced, accountability-driven environment, this is your opportunity to make a measurable impact. What you'll do Lead, coach, and develop a growing team of Customer Service Representatives Drive daily performance on the floor-attendance, productivity, and quality Handle escalated customer issues with urgency and professionalism Monitor KPIs (call volume, response time, resolution, customer satisfaction) and take immediate action to improve results Identify process gaps and implement solutions that increase efficiency and service quality Partner with leadership across departments to improve the overall customer experience Maintain a strong, visible presence on the floor-this is a hands-on leadership role What we're looking for: 5+ years of customer service leadership experience (call center environment strongly preferred) Proven ability to manage performance and hold teams accountable Strong decision-making and problem-solving skills under pressure Excellent communication and coaching abilities Experience with call center systems, reporting, and KPI management Bachelor's degree preferred, not required for the right leader