Contact Center Manager

Contact Center Manager - Absolute Climate Control Lead. Coach. Win. Absolute Climate Control is looking for an elite Contact Center Manager who can build a high-performing team, create exceptional customer experiences, and drive results. If you're the type of leader who thrives on accountability, performance metrics, coaching people to greatness, and creating a culture of excellence, we want to talk to you. About Absolute Climate Control At Absolute Climate Control, we don't just fix HVAC systems—we improve the quality of life for families across North Georgia.

Our mission is simple:

Serve homeowners with excellence, create remarkable customer experiences, and build a team where great people can thrive.

Our Core Values:

✅ Excellence ✅ Teamwork ✅ Profit ✅ Respect What You'll Do As our Contact Center Manager, you'll own the customer experience from the first phone call to the final appointment booked.

You will:

Lead, coach, and develop our Customer Service Representatives (CSRs) Drive call conversion, booking rates, and customer satisfaction Build a culture of accountability, positivity, and performance Monitor KPIs and create action plans for improvement Recruit, train, and retain top talent Ensure every customer interaction reflects our company values Collaborate with operations, dispatch, and leadership teams Create systems and processes that help us scale What Success Looks Like You are: Obsessed with customer experience A proven leader who develops people Driven by goals, metrics, and continuous improvement Highly organized and process-oriented Energetic, positive, and solution-focused Comfortable having tough conversations when needed Passionate about building winning teams Qualifications Preferred experience: 3+ years leading a contact center, call center, customer service, or inside sales team Proven success managing KPIs and performance metrics Strong coaching and leadership skills Experience with CRM and call management software Excellent communication and problem-solving abilities HVAC or home service industry experience is a plus—but leadership ability is what matters most. Why Join Absolute Climate Control? ✔ Competitive salary + performance bonuses ✔ Leadership role with growth opportunities ✔ Team-first culture built on respect and excellence ✔ Opportunity to help build a world-class home services company ✔ Make a real impact on customers, employees, and company growth This Position Is NOT for Everyone If you're looking for a place to simply manage schedules and answer emails, this isn't it. We're looking for a leader who: Raises standards Develops people Loves winning Takes ownership Leads by example Ready to Build Something Exceptional?

Apply today and tell us:

"What makes you the right leader to build and lead a world-class contact center?" Absolute Climate Control Serving Families. Creating Remarkable Experiences. Building Excellence Every Day.

Pay:

$60,000.00 - $90,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Paid training Referral program Vision insurance

Work Location:

In person