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Team Lead-Remote Services
Job
FileImport - APGFCU
Edgewood, MD (In Person)
Full-Time
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Job Description
Remote Services Team Lead
W Banking Feels Like BelongingAt APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.
E-Verify Participation Poster English and SpanishAPGFCU participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the
Summary:
Responsible for the supervision and coordination of call center functions and employees, under the general direction of the Remote Services (MSC) Manager. Understands and applies knowledge of call center operations, including reporting, tracking, monitoring regulations and coaching in order to identify opportunities for improvement.E-Verify Participation Poster English and SpanishAPGFCU participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the