Call Center Supervisor

Call Center Supervisor ?? Call Center Supervisor (Healthcare)??

Location:

Queenstown, MD (On-site)??

Pay:

$24

• 26/hour (Flexible based on experience)OverviewWe are seeking an experienced Call Center Supervisor to lead a team in a fast-paced healthcare environment.

This role is ideal for a hands-on leader who can oversee daily call center operations, support staff development, and ensure high-quality patient interactions while driving performance metrics.

You will play a key role in maintaining operational efficiency and delivering a strong patient experience through effective leadership and process management

• -Key Responsibilities
• Supervise and support daily operations of the call center team
• Train, coach, and develop staff to meet performance goals and quality standards
• Monitor and ensure team performance meets KPIs (80%+ QA/metrics)
• Handle escalated patient issues and ensure timely resolution
• Oversee patient scheduling, registration, insurance verification, and billing processes
• Maintain accurate patient records within the EMR system
• Ensure compliance with healthcare regulations and internal procedures
• Assist with high call volumes as needed to support the team
• Collaborate with leadership to improve workflows and operational processes
• Required Qualifications
• 3-5+ years of experience in a healthcare call center or medical front office
• Prior experience in a lead, supervisor, or team lead role
• Strong knowledge of EMR systems and medical office workflows
• Understanding of insurance processes, billing, and patient registration
• Familiarity with medical terminology, ICD-9, and CPT coding
• Proven ability to manage performance metrics and team accountability
• Excellent leadership, communication, and problem-solving skills ? We are also open to candidates from Patient Access or Medical Assistant leadership backgrounds
• as long as they have direct experience overseeing staff and come from a healthcare setting (MUST have healthcare experience)
• What We're Looking For
• A hands-on leader who can motivate, coach, and guide a team
• Strong customer service mindset with a focus on patient experience
• Ability to handle escalations professionally and efficiently
• Detail-oriented and highly organized in a fast-paced environment
• Comfortable stepping in to support calls during high-volume periods
• Work Environment
• Office-based, team-oriented healthcare setting
• High-volume, fast-paced call center environment
• Frequent interaction with patients, staff, and leadership
• Why This Opportunity
• Opportunity to step into a leadership role within healthcare operations
• Direct impact on patient experience and team performance
• Collaborative environment with leadership support
• Gain valuable experience managing metrics and improving processes Job Type & Location This is a Contract to Hire position based out of Queenstown, MD. Pay and Benefits The pay range for this position is $24.00
• $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Queenstown,MD.

Application Deadline This position is anticipated to close on Jun 5, 2026....Visit the Employer site for more details