Job Description
TTH Healthcare Call Center Manager - Up to 68K! at Beacon Hill Staffing Group, LLC TTH Healthcare Call Center Manager - Up to 68K! at Beacon Hill Staffing Group, LLC in Augusta, Maine Posted in 14 days ago. $32.69 per hour
Job Description:
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a rapidly growing healthcare organization, is seeking an Extended Business Office Services Manager to oversee patient account support operations and lead a call center team focused on delivering an exceptional patient financial experience. This individual will play a key leadership role in driving team performance, improving operational workflows, and supporting revenue cycle initiatives across a fast-paced healthcare environment. Candidates must be based in Maine. This is a temp-to-hire opportunity offering $32.69/hour during the contract period, with the opportunity to convert into a salaried position at $68K annually. About You:
Provide day-to-day leadership to a patient support and financial services team in a high-volume call center setting Mentor, coach, and develop team members while fostering a collaborative, accountable, and service-oriented culture Help streamline workflows and improve operational processes related to patient billing support, payment plans, and financial assistance programs Monitor team productivity, call quality, and service metrics to ensure departmental goals are achieved Serve as a resource for escalated patient concerns and support staff through sensitive conversations with professionalism and empathy Partner with internal departments and external stakeholders to resolve issues, improve communication, and enhance overall operational efficiency Ensure team adherence to company procedures, privacy standards, and compliance regulations Assist with onboarding, training initiatives, and continuous process improvement efforts Successfully manage and engage remote employees while maintaining strong team performance and communication About the Job:
Must reside in Maine Previous leadership experience within a healthcare call center, patient services, medical collections, customer support, or revenue cycle environment required Strong background in performance management, employee coaching, and KPI-driven environments Prior experience overseeing remote employees is required Excellent communication and interpersonal skills with the ability to lead with empathy and professionalism Comfortable navigating fast-paced environments with shifting priorities and deadlines Experience utilizing CRM systems, call center platforms, and reporting tools Strong organizational skills and the ability to identify operational inefficiencies and implement solutions Healthcare, insurance, medical billing, or patient financial services experience strongly preferred This opportunity is moving quickly and is ideal for someone who enjoys leading teams, improving processes, and creating a positive patient experience within a healthcare operations environment. If you are based in Maine and have experience managing remote teams within a call center setting, please submit a Microsoft Word version of your resume today! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)
