Rural Care Call Center Manager

Job Details Description Position Summary:

Responsible for the daily operations of the RuralCare Connect Call Center. Oversees staff scheduling, workflow management, patient access coordination, referral management, and provider communication to ensure timely and efficient patient services. Monitors call center performance metrics, staffing coverage, patient satisfaction, and provider scheduling optimization. Collaborates with clinical departments, referring physicians, outreach partners, and Information Systems to ensure operational efficiency, access to care, and exceptional customer service for rural and specialty patient populations. Supports growth initiatives, community outreach access points, and centralized scheduling functions for pulmonary and ancillary service lines.

Experience Required:

3 to 5 years of experience in a healthcare call center, patient access, scheduling, referral management, or related healthcare operations setting.

Preferred:

Supervisory or management experience in a healthcare call center environment. Experience with electronic scheduling systems, insurance verification, referral authorization processes, and provider template management preferred. Rural healthcare outreach experience preferred.

Education Required:

High School Diploma, GED, or equivalent required.

Preferred:

Bachelor's Degree in Healthcare Administration, Business Administration, or related field preferred.

License and Credentials Preferred:

Certified Healthcare Access Manager (CHAM) if applicable or equivalent certification preferred.

Skills Required:

Strong leadership and staff management skills Ability to perform weekly payroll and staffing assignments Knowledge of electronic scheduling systems and call center operations Strong organizational, communication, and customer service skills Ability to monitor productivity, call metrics, and operational workflows Ability to maintain provider scheduling dictionaries and referral workflows

Preferred:

General understanding of

ICD-10, CPT

codes, and insurance authorization requirements Experience with EMR systems and centralized scheduling software Knowledge of pulmonary and ancillary service operations

Hours:

full-time 80 hours per pay period This position is grant funded and aligned with a specialized program initiative. Ongoing employment is contingent upon continued program funding and organizational need. The grant approved annual salary for this position is $94,000. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.