Insurance Call Center Manager (Branch Operations)

Benefits 401(k) Competitive salary Dental insurance Flexible schedule Health insurance Paid time off Training & development Vision insurance TrueCut Insurance, a growing independent insurance agency specializing in Property and Casualty (P&C) insurance, is seeking a dynamic Insurance Call Center Manager to lead our OH team of 10‑14 producers with full accountability for production, service performance, and team culture.

Key Responsibilities Lead, Manage, Hold Others Accountable:

Guide the team by fostering a culture of accountability, clear communication, and collaboration.

Workforce Management:

Oversee staffing needs, including scheduling, resource planning, and optimizing workforce productivity.

Performance Management:

Establish performance metrics, conduct reviews, and provide constructive feedback to improve individual and team performance.

Training/Coaching:

Develop and implement training programs to enhance employee skills and drive agency success. Coach team members to achieve their personal and professional growth goals.

Auditing:

Conduct regular audits of policies, procedures, and team activities to ensure compliance and operational excellence.

Qualifications Education & Experience:

Bachelor's degree preferred, with at least 5 years of experience in operations management, preferably in the insurance industry.

Licensing:

Must hold a Property and Casualty License and Life and Health License immediately upon hire. Strong leadership, communication, and organizational skills with a proven ability to manage teams and achieve operational goals. Experience in training and coaching teams for growth and improvement. Knowledge of insurance policies, regulations, and auditing processes is a plus. #J-18808-Ljbffr