Customer Solutions Supervisor

Customer Solutions Supervisor at Linde Gas & Equipment Inc Customer Solutions Supervisor at Linde Gas & Equipment Inc in Bethlehem, Pennsylvania Posted in about 21 hours ago.

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Full-Time Job Description:

Linde Gas & Equipment Inc. Customer Solutions Supervisor Bethlehem, PA, United States | req29142 1st Shift What you will enjoy doing• Responsible for client support in specific geographic region You will be supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc. Performance Management of Call Center Supervisor and Call Center Representatives; coaching, development, and discipline You will supervise, train and coach Call Center Supervisor and Call Center Representatives (up to 40 Linde employees) Perform progress evaluations for direct reports including monthly KPI reports, quarterly KPI reports and annual PMP. Process improvement - Uses Six Sigma, Lean & process mapping skills to improve processes and productivity Demonstrates interpersonal, project management, written and verbal communication skills You will prepares management reports as required Ability to analyze data and develop strategic improvement plans based on trend patterns You will develop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standards Utilizes excellent and professional communication skills to ensure that all internal and external customer needs are met. Interfaces professionally and in a timely manner with inter-company departments and regions, responding to the needs of internal customers. Other duties as assigned What makes you great You have high School Diploma required / Bachelor's Degree preferred Minimum of 2 - 4 years of customer service or in store sales experience required Knowledge of specialty gas, industrial gas, medical gas and welding related products preferred You have 1-3 years of supervisory experience required Excellent verbal and written communications skills Expertise in computer systems and computers applications Why you will love working with us Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions. What we offer you! At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless. Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! 1st Shift Have we inspired you? Let's talk about it We are looking forward to receiving your complete application. Linde thanks all applicants in advance for their interest; however, only those applicants who are being considered for an interview will be contacted. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. Linde Gas & Equipment Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development. •The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager. #LI-AC1Responsible for client support in specific geographic regionYou will be supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc.

Performance Management of Call Center Supervisor and Call Center Representatives; coaching, development, and disciplineYou will supervise, train and coach Call Center Supervisor and Call Center Representatives (up to 40 Linde employees)Perform progress evaluations for direct reports including monthly KPI reports, quarterly KPI reports and annual PMP.Process improvement - Uses Six Sigma, Lean & process mapping skills to improve processes and productivityDemonstrates interpersonal, project management, written and verbal communication skillsYou will prepares management reports as requiredAbility to analyze data and develop strategic improvement plans based on trend patternsYou will develop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standardsUtilizes excellent and professional communication skills to ensure that all internal and external customer needs are met.

Interfaces professionally and in a timely manner with inter-company departments and regions, responding to the needs of internal customers.

Other duties as assigned