Call Center Supervisor Pharmacy Operations

Call Center Supervisor - Pharmacy Operations Apply Now Applied To save a job sign in or get started

Job ID:

10203800 Posted today Back Pittsburg, PA, US Contact Center Bachelors Degree Full Time, Temporary $33 per hour Manager (Manager/Supervisor) On-site Healthcare Services First Shift (Day) Pittsburg, PA, US $33 per hour Manager (Manager/Supervisor) Full Time, Temporary Healthcare Services On-site Contact Center Bachelors Degree First Shift (Day) Apply Now Applied Job details Call Center Supervisor -

Pharmacy Operations Location:

Remote in

AZ, FL, NC

Hybrid PA Schedule:

Monday-Friday, 9:00 AM-5:00

PM EST Pay:

Around $33/hour with some flexibility

Start Date:

ASAP We are seeking an experienced Call Center Supervisor to lead a remote team supporting pharmacy-related patient services. This role is ideal for someone with a strong background in healthcare call center operations , team leadership, and patient support. Pharmacy Technician experience is strongly preferred. In this role, you will oversee a team of approximately 30-50 Patient Care Representatives , helping ensure high-quality service, efficient workflow, strong performance, and compliance with HIPAA and company policies.

Responsibilities:

Supervise and support a team of call center representatives handling pharmacy-related calls Monitor call quality, productivity, service levels, and schedule adherence Provide coaching, training, and performance feedback Support interviewing, onboarding, and continuous training of new hires Help resolve patient issues in partnership with operational leadership Identify and recommend process improvements to improve efficiency and patient satisfaction Ensure compliance with HIPAA , pharmacy regulations, and internal policies

Qualifications:

High school diploma or equivalent required 2-5 years of call center experience in healthcare or pharmacy services At least 2 years of leadership, supervisory, or team lead experience Strong knowledge of call center operations Excellent communication, leadership, and problem-solving skills

Preferred:

Pharmacy Technician experience CPhT certification or equivalent pharmacy background Associate or Bachelor's degree

Ideal Candidate:

Has experience leading a healthcare call center team Understands pharmacy workflows and patient support operations Is confident with quality monitoring, coaching, and performance management Is comfortable working in a fully remote leadership role Brings strong knowledge of HIPAA compliance and customer service excellence

Additional Information:

100% remote role with no onsite requirement Candidates should not reside in New York or California Interview process consists of one interview If you have a background in healthcare call center leadership and enjoy helping teams succeed while improving the patient experience, we'd love to hear from you. 10203800 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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Share this job Copied url Link Copied Similar Jobs To save a job sign in or get started Pharmacy Patient Support Specialist Pittsburgh, PA, US Full Time, Temporary $33 per hour As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Opportunity is calling. Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We're KellyConnect ® —and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.