Remote Services Team Lead

Remote Services Team Lead APGFCU United States, Maryland, Edgewood 1321 Pulaski Highway (Show on map) May 11, 2026 Where Banking Feels Like Belonging At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.

Summary:

Responsible for the supervision and coordination of call center functions and employees, under the general direction of the Remote Services (MSC) Manager. Understands and applies knowledge of call center operations, including reporting, tracking, monitoring regulations and coaching in order to identify opportunities for improvement. E-Verify Participation Poster English and Spanish APGFCU participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the

U.S. APGFCU

participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los EE.UU.. For more information, visit: E-Verify Overview | E-Verify Para obtener mas informacion, visite: Vision General de E-Verify | E-Verify