Call Center Supervisor

What We Need Corpay is looking to hire a dedicated and experienced Call Center Supervisor for our Fleet Advisor team within the NA Fuel division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role, you will ensure the success and productivity of our Fleet Advisors while maintaining high levels of client satisfaction and operational efficiency. You will report directly to the Senior Manager and regularly collaborate with internal teams. How We Work As a Call Center Supervisor, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in Brentwood, TN Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include:

Lead and Support Fleet Advisors:

Providing leadership and guidance to a team of Fleet Advisors, ensuring they have the resources and training needed to excel in their roles Conducting regular team meetings to review performance metrics, share best practices, and address any challenges Serving as an escalation point for complex client issues, providing resolution strategies and support

Client Relationship Management:

Overseeing the portfolio of accounts managed by the team, ensuring high levels of client satisfaction and retention Collaborating with Fleet Advisors to develop and implement client service delivery strategies tailored to client needs and contract specifications

Operational Excellence:

Monitoring and managing the productivity and quality of the Fleet Advisor team, ensuring adherence to company standards and client expectations Analyzing team performance data to identify trends, areas for improvement, and opportunities for growth Developing and refining processes and procedures to enhance the efficiency and effectiveness of the Fleet Advisor function

Training and Development:

Providing ongoing coaching and development opportunities for Fleet Advisors to enhance their skills and career progression Conducting performance evaluations and creating individualized development plans to support employee growth

Cross Department Collaboration:

Working closely with other departments, including Sales, Product Development, and Customer Support, to ensure seamless service delivery and support for clients Facilitating communication and coordination between Fleet Advisors and other teams to address client needs and resolve issues promptly

Innovation and Improvement:

Acting as a change agent within the organization, identifying opportunities for process improvements and driving initiatives to enhance the client experience Contributing to the development and testing of new processes, products, and services that benefit the client base and improve operational efficiency

Qualifications & Skills:

Education, Experience, and Technical Skills:

Minimum 2 years of experience in call center or customer service roles, with at least 1 year in a supervisory or leadership position Proven track record in account management or relationship management Minimum High School diploma or GED required; Bachelor s Degree or equivalent work experience preferred. Proficiency in Microsoft Office Suite Knowledge of Salesforce or similar CRM systems is a plus

Leadership Skills:

Strong leadership and team management skills with the ability to motivate and develop a high-performing team Excellent problem-solving and decision-making abilities Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into 401(k) plan (subject to eligibility requirements) Company-wide virtual fitness classes Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time Employee discounts with major providers (wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Engaging culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC.