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Call Center Supervisor
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EPMed, PA
El Paso, TX (In Person)
$36,400 Salary, Full-Time
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Job Description
Call Center Supervisor EPMed, PA - 1.6 El Paso, TX Job Details Full-time $16 - $19 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Spanish Medical scheduling Phone triage Call center management
Negotiation Full Job Description Responsibilities:
- Supervise and motivate a team of call center agents to meet or exceed performance targets (call quality, accuracy, productivity)
- Develop and implement training programs to enhance team skills and product knowledge
- Manage daily operations (Manage employee timesheets)
- Analyze call center metrics to identify areas for improvement and develop action plans
- Coordinate with other departments to ensure seamless communication and issue resolution
- Handle escalated customer concerns with professionalism and effective negotiation skills
- Route clinical calls to appropriate medical staff following clinic protocols
- Manage all inbound and outbound calls for all facilities in a timely manner.
- Accommodate scheduling needs of existing patients including future appointments.
- Ensure that all providers have a set schedule
- Work on any adjustments needed for all providers
- Make outgoing confirmation and follow up calls if needed.
- Make outbound calls to re-establish patient care
- Screen and route patient calls to other departments ensuring accurate registration.
- Enter all patient date into electronic medical record with in a timely manner from phone contact before meeting with physician.
- Assist other members from other departments if needed.