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Call Center Supervisor
Job
Lighthouse Research
Riverton, UT (In Person)
$48,880 Salary, Full-Time
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Job Description
Call Center Supervisor Lighthouse Research - 4.0 Riverton, UT Job Details Full-time $22 - $25 an hour 1 day ago Benefits Dental insurance Vision insurance Retirement plan Qualifications Self-direction Multitasking Accountability Attention to detail Problem-solving Ability to motivate Leadership Full Job Description Lighthouse Research is seeking a self-motivated and results-oriented Call Center Manager to lead our team of interviewers and help drive productivity, quality, and employee engagement. The ideal candidate is a hands-on leader who motivates employees, solves problems proactively, holds people accountable, and creates a positive work environment where team members can succeed. Responsibilities Manage the day-to-day operations of our call center Monitor productivity, performance, and quality metrics Coach and motivate interviewers Identify performance issues and implement solutions quickly Ensure projects are staffed appropriately and completed on schedule Track goals and help the team consistently achieve performance targets Conduct training and ongoing performance coaching Foster a positive, professional, and team-oriented culture Work closely with project managers and company leadership Qualifications Previous leadership experience Strong people-management skills Goal-oriented with a proven ability to improve performance Excellent communication and problem-solving abilities Organized, dependable, and proactive Ability to motivate and hold employees accountable Call center experience preferred but not required We are looking for someone who: Leads by example Takes ownership of problems and finds solutions Builds trust and respect with employees Creates accountability without creating drama Is energized by helping a team perform at a high level Wants to make a measurable impact on the success of the organization