Customer Communication Correspondent

Customer Communication Correspondent Athens, AL Job Details Full-time 3 days ago Qualifications Branding Customer communication Google Sheets Google Docs Customer relationship building Client relationship development Administrative experience Post-sales client support Data entry CRM system proficiency Communication skills Entry level Office experience

Full Job Description Job Title:

Customer Communication Correspondent Location:

Champion Chevrolet Position Type:

Full-Time About Us:

Champion Chevrolet is committed to delivering an exceptional customer experience before, during, and after the sale. We believe the relationship doesn't end when a customer leaves the dealership—it's just the beginning.

Position Overview:

We are seeking a highly organized and detail-oriented Customer Communication Correspondent to manage and execute customer follow-up communications. This role plays a key part in strengthening customer relationships by ensuring timely, professional, and personalized outreach through both mail and email.

Key Responsibilities:

Send personalized thank-you letters and emails to customers after vehicle purchases and dealership visits Maintain and update customer contact records using spreadsheets and CRM tools Create, format, and manage communication templates using Microsoft Word, Excel, or Google Docs/Sheets Ensure all communications are accurate, professional, and aligned with dealership branding Track follow-up schedules to ensure no customer is missed Assist in developing new follow-up campaigns and customer engagement ideas Work closely with sales and management teams to ensure timely communication

Qualifications:

Proficient in Microsoft Word and Excel OR Google Docs and Google Sheets Strong computer and data entry skills Excellent written communication and attention to detail Highly organized and able to manage multiple tasks efficiently Professional demeanor and positive attitude Previous administrative, customer service, or office experience preferred but not required

What We Offer:

Competitive pay (based on experience) Stable, full-time position Opportunity to grow within the dealership Positive, team-oriented work environment The chance to directly impact customer satisfaction and retention

Why This Role Matters:

This position is critical in helping Champion Chevrolet stand out by delivering a personal touch that customers don't often experience in today's market.