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Client Success Manager

Job

Sterling Search Partners

Birmingham, AL (In Person)

Full-Time

Posted 1 week ago (Updated 15 hours ago) • Actively hiring

Expires 7/9/2026

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Job Description

Client Success Manager at Sterling Search Partners Client Success Manager at Sterling Search Partners in Birmingham, Alabama Posted in 5 days ago.
Type:
full-time
Job Description:
Sterling Search Partners is partnering with a local company to find a Client Success Manager to add to their team. This role is the strategic partner, operational guide, and frontline problem-solver for a portfolio of the company's clients. Responsibilities Drive measurable client outcomes. Monitor client data using company analytics and AI dashboards. Identify trends, opportunities, risks, and revenue-impacting issues. Use company's proprietary AI recommendations to guide next steps and improve outcomes. Quantify and communicate ROI to client leadership. Lead strategic conversations. Meet regularly with CEOs, CFOs, RCM leaders, and physician stakeholders. Translate complex analytics into clear business decisions. Partner with executives to set goals and track performance. Support Coding + RCM Teams. Work with coders on workflow optimization, rule performance, and best practices. Identify silent revenue failures, preventable denials, and productivity gaps. Ensure encounters are flowing cleanly and coding logic aligns with STAR principles. Recognize early-warning signals through encounter alerts and data anomalies. Proactively intervene before the client experiences a disruption. Escalate issues cross-functionally when needed - with clear ownership and follow-through. Build long-term client partnerships. Deliver quarterly business reviews with data-backed recommendations. Identify expansion opportunities aligned to the client's goals. Ensure high NRR and renewal outcomes. Qualifications Experience in healthcare software or revenue cycle operations. Comfort working with data (no need to be a data scientist). Curiosity about AI and willingness to learn. Strong follow-through, organization, and personal accountability. Natural relationship-building skills.
Working Genius alignment:
Tenacity and no frustration with Enablement or Galvanizing. Required Skills Fast learner, fast starter. Experience in revenue cycle, big plus. Ability to talk to CFO and the bottom level of coders. Preferred Skills Experience inside of healthcare, big plus. Ability to solve problems across departments. Strong detail orientation.