Customer Success Manager

Customer Success Manager Spur Staffing - 4.0 Birmingham, AL Job Details Full-time $80,000 a year 3 hours ago Benefits Health insurance Qualifications School experience Public school experience Driver's License Time-based sales targets CRM system proficiency Full Job Description Join Spur and become the trusted partner that school districts and education workers rely on every day - because when you succeed, students succeed. Customer Success Birmingham, AL 80,000/ yearly Full-Time 50/ WK We usually respond within a day About this role Spur is looking for a driven, relationship-first Customer Success Manager based in Birmingham, AL to own and grow a portfolio of K-12 school district accounts. Spur is a leading education workforce services company committed to connecting school districts with reliable, high-quality talent - and the Customer Success Manager is at the heart of that mission. This role is ideal for someone who thrives at the intersection of account management, recruiting, employee coaching, and implementation oversight, and who genuinely enjoys making a direct, measurable impact on the schools and workers they serve. As a CSM at Spur, you'll serve as the primary point of contact for assigned district clients, building deep partnerships that drive retention, satisfaction, and growth. You'll work cross-functionally with talent acquisition, operations, and leadership to ensure every account receives outstanding, tailored service. This is a quota-carrying, high-accountability role that rewards strategic thinkers who can balance big-picture relationship strategy with the day-to-day urgency of service delivery in a fast-paced education environment. Candidates with backgrounds in education staffing, school district operations, transportation services, or HR software solutions are strongly encouraged to apply. If you've spent time understanding the rhythms of K-12 institutions - the budget cycles, the staffing pressures, the community expectations - you'll find this role both familiar and deeply fulfilling. This position requires a willingness to travel up to 80% of the time to meet clients and attend industry events, making it a great fit for someone who is energized by being on the ground with the people they serve. A Day in the Life Your day begins early, reviewing account health dashboards within the CRM, analyzing overnight shift fulfillment reports, and proactively identifying any service gaps before district administrators begin their day. You participate in a check-in call with a school district partner to review monthly performance metrics, celebrate key successes, and uncover emerging staffing needs - often identifying opportunities before they are formally recognized by the client. By midday, you are on-site with district leadership, meeting with an HR director to present a quarterly business review and discuss opportunities to expand services into additional schools. In the afternoon, you shift into talent acquisition efforts, accelerating recruitment initiatives to support upcoming demand while also coaching newly placed employees on district-specific expectations to ensure long-term success and retention. You close the day by updating pipeline activity within proprietary systems, documenting account insights, and preparing a customized onboarding plan for a new district launch scheduled for the following week. Success in this role is defined by exceptional client retention, sustained revenue growth within your book of business, and establishing yourself as a trusted partner to both district leaders and Spur employees through consistent execution and results. Responsibilities Serve as the primary point of contact for a portfolio of K-12 school district clients, owning the full relationship from onboarding through renewal and expansion. Develop and execute account growth strategies designed to increase net revenue retention and maximize customer lifetime value. Lead recurring check-ins and formal performance reviews to assess client satisfaction and proactively identify emerging needs. Collaborate cross-functionally with talent acquisition, operations, and leadership to ensure customer priorities are met with excellence and urgency. Monitor and coordinate staffing performance, fulfillment rates, and account health indicators across your assigned portfolio. Troubleshoot service delivery issues and manage escalations with speed, professionalism, and a solutions-first mindset. Review shift fulfillment accuracy, timekeeping data, and onboarding activity to ensure consistent service quality. Act as a boots-on-the-ground recruiting partner, working closely with the talent acquisition team to meet client staffing demands. Train and coach placed workers to align with district expectations, increasing placement longevity and performance quality. Identify and intervene on patterns of absenteeism or underperformance with clarity, care, and a focus on sustainable outcomes. Lead onboarding and implementation efforts for new district customers, ensuring a smooth, confident, and well-supported start. Deliver training sessions and consultative support that empower district leaders to maximize the value of Spur's services. Serve as a strategic thought partner to clients, identifying opportunities to improve outcomes across workforce metrics and operational efficiency. Requirements Required Must be 21 years of age or older. Minimum of 2 years of experience in customer success, account management, staffing, or a closely related field. Minimum of 2 years of experience working within or in direct service to the education sector. Demonstrated success in a quota-carrying role, with a track record of meeting or exceeding revenue targets. Proficiency with CRM platforms such as HubSpot or comparable tools. Willingness and ability to travel up to 80% of the time to client sites and industry events. Strong written and verbal communication skills with the ability to present confidently to district-level administrators and stakeholders. Valid driver's license and reliable transportation for regular client visits throughout the assigned territory. Preferred Experience managing a book of business valued at $2M or more in net revenue. Prior experience in education staffing, K-12 HR operations, school district transportation services, or EdTech/HR software solutions. Familiarity with K-12 budget cycles, procurement processes, and the operational rhythms of public school districts. Experience delivering formal training or enablement sessions to professional or administrative audiences. Bilingual communication skills (English/Spanish). Benefits of joining Spur Bi-weekly Pay Get paid every other Friday Health Benefits Coverage options available for all Spur workers. Free Online Training Access professional development courses at no cost. Spur Staffing is committed to equal employment opportunities and prohibits discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected status.

Work Location:

In person