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Customer Experience Coordinator
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Benton Lane
Fayetteville, AR (In Person)
Full-Time
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Job Description
Customer Experience Coordinator Fayetteville, AR (In-Person) | Full-Time About Us Benton Lane is a fast-growing family of home and decor brands—including The Painted Paper, Lemon Park, Carbon Home Goods, Aspen&Arlo, and Anthem Classic. We're building brands that bring creativity and joy into the home, and we're looking for a driven, adaptable Customer Experience Coordinator to help shape how our customers interact with all of them. This is a key, foundational role on a small, collaborative team. If you're excited to help build something new, wear multiple hats, and grow quickly with a company that values initiative, this role could be a great fit. What You'll Do Serve as the main point of contact for customers across all brands—via phone, email, social media, and text—with a friendly, solution-oriented approach. Support and strengthen our customer experience function by identifying opportunities to improve systems, processes, and overall service quality. Collaborate with marketing and creative teams on product launches and campaign support. Ensure our customer messaging stays consistent, on-brand, and aligned with our company values. Jump in where needed—this is a start-up environment and we value flexibility and teamwork. What We're Looking For Strong written and verbal communication skills. Comfortable juggling multiple priorities in a fast-paced environment. A self-starter with a positive attitude and a genuine desire to help people. Familiarity with basic marketing or design concepts is a plus, but not required. Perks & Benefits Unlimited PTO (with manager approval) Health, dental, and vision insurance On-the-job training and growth opportunities Flexible scheduling Collaborative, start-up environment with real ownership and impact If you're ready to grow your skills, make a real difference in the customer experience, and be part of a fun, creative team—we'd love to hear from you!