Account Manager

Account Manager Concord Servicing - 3.7 Chandler, AZ Job Details 5 hours ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Life insurance Qualifications Customer communication Customer relationship building English Bachelor's degree Client retention Productivity software AI-driven automation Negotiation in dispute resolution Stakeholder relationship building Full Job Description Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Responsibilities:

Develop and maintain strong relationships with assigned client accounts Act as the main point of contact for clients, addressing their needs and concerns Gain a deep understanding of clients' business objectives and provide strategic guidance and support Identify growth opportunities within client accounts and collaborate with internal teams to implement strategies Monitor and analyze client performance metrics Prepare and present regular reports and updates to clients on account status and progress Ensure timely and accurate delivery of services to clients Resolve client issues and disputes in a timely and satisfactory manner Requirements Proven experience in account management or a similar role Experience in consumer marketplace lending, SaaS loan servicing, fintech, or financial services platforms is strongly preferred Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks Excellent communication and interpersonal skills (English required; Spanish preferred/required depending on role scope) Strong problem-solving and negotiation abilities Ability to build and maintain strong client relationships Detail-oriented with strong organizational skills Ability to multitask and prioritize tasks effectively Proficient in Microsoft Office Suite Bachelor's degree in business administration or a related field Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Parental Leave (Maternity, Paternity) Short-Term & Long-Term Disability Wellness Resources