Customer Experience Manager

Customer Experience Manager Audi Gilbert - 2.7 Gilbert, AZ Job Details Full-time $17 - $19 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Customer relationship building Customer service Microsoft Office Databases CRM system proficiency Appointment scheduling Leadership Full Job Description Audi Gilbert is searching for a dynamic and energetic Customer Experience Manager to lead our customer service initiatives and elevate the overall client journey. In this pivotal role, you will oversee customer interactions across multiple channels, ensuring a seamless and positive experience that fosters loyalty and satisfaction. Your leadership will inspire teams to deliver exceptional service while continuously analyzing feedback and implementing improvements to meet our high standards of excellence. Responsibilities Service Follow-Up. Conduct follow-up calls after service appointments to verify satisfaction. Database Management. Maintain and update customer information in the CRM (Customer Relationship Management) system. Appointment Setting. Schedule, confirm, and re-schedule service or sales appointments. Survey Management. Encourage positive reviews and mention manufacturer surveys for new vehicle sales. Engage with clients who have not serviced their vehicles in the last 12 months Scanning documents to archive for document retention Qualifications 3+ years of experience in customer experience, customer service, or related role Excellent communication and interpersonal skills Experience with CRM systems, customer feedback platforms, and MS Office Strategic thinking and problem-solving Passion for building rapport and converting inquiries into appointments. Goal-Oriented We provide a positive, professional work environment. Our Team members enjoy terrific benefits which include: Health, Dental, Vision Insurance Life, Short & Long-term Disability Insurance 401(k) with company match Paid Time Off (PTO) Employee Discounts Indoor heated and air-conditioned state-of-the-art facility and equipment EEOC statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay:

$17.00 - $19.00 per hour

Experience:

Customer Experience Manager:

3 years (Required)

Customer Service:

3 years (Required)

Work Location:

In person