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Customer Service Supervisor
Job
DAIKIN COMFORT TECHNOLOGIES DIST INC
Phoenix, AZ (In Person)
Full-Time
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Job Description
May include;
- To supervise and oversee all the work and functions of Customer Services Representatives.
- Responsible for time & attendance of Customer Service Representatives.
- Delegate all work flow to team representatives and accountable for their goals and work performance.
- Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
- Provide motivation to staff on giving excellent customer service to our customers.
- Recruit for open positions in department, review resumes and interview potential candidates.
- Coach & train employees when needed.
- Participates and/or leads improvement efforts.
- Captures & compiles data relating to department. May provide direction amongst branch hourly personnel, specifically CSRs and Clerks
- Ensure all employees are following work processes/procedures and take the required training
- Assist Branch Manager with branch operations
- Support sales teams and inside account representatives as well as all branches if needed.