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Job Description
Project Success Representative (Travel & SaaS) Scottsdale, AZ. LodgeLink is seeking a Project Success Representative in Scottsdale, AZ. This role is an in office. Project Success Representative reports to the GM, Travel & Customer Experience, and plays a key role in our customers' large project and emergency response crew accommodation needs. The role is responsible for ensuring success during the project life cycle, coordinating with Customer Experience to ensure coverage for afterhours, arranging room requirements with supplier partners, and providing customers with a positive consultative experience. The ideal candidate demonstrates strong relationship building, attention to detail, and the ability to effectively organize and coordinate with internal and external stakeholders and manage deliverables within required timelines with a positive and professional attitude.
Duties and Responsibilities:
Project Coordination Successfully run a multitude of projects concurrently while ensuring a high level of quality across your customer portfolio with little supervision Ensure follow-up on all assigned action items, including product task requests, customer large crew booking requests, providing daily reports as required by customers Coordinate with Product Team if platform issues are identified Develop a full understanding of the Crew Travel and Emergency Response Industry and how LodgeLink can solve challenges using technology Identify strategies for automating and implementing efficient work management processes Develop strong working relationships with external client personnel, anticipating client needs and communicating with external Suppliers to ensure project success Collaborate with internal stakeholders in Business Development, Product, Marketing, Customer Experience, Finance and Supply as necessary to achieve project goals Liaise with external customers and suppliers to ensure a successful project Prioritize tasks and manage time efficiently, teamwork and communication to meet deadlines Relay valuable customer feedback on product enhancements, attend product review meetings and assist in quality testing new product features Register for and attend conferences to promote LodgeLink and expand customer success knowledge.
Qualifications:
3+ years' experience in onboarding, customer service or travel management Detail oriented, self-starter who is eager to learn new skills and concepts Innate sense of accountability Proficient in Excel formulas and pivot tables Ability to successfully multitask and organize complex projects Positive attitude Able to positively influence others Able to prioritize and manage time in an effective manner Experience working in one of the following industries: software as a service; hospitality; travel management; travel agencies; workforce accommodations Working for a startup means solving new problems and stepping outside your comfort zone almost every day. You must love these challenges to love working here. A resilient can-do attitude and a willingness to roll-up your sleeves when required are a must Experience coaching, training, or educating that involves tailoring your message to the audience Willingness to learn the key processes related to booking and managing crew travel in the emergency response or large project business sectors Willingness to learn basic terminology and process flows related to approving, tracking, and reporting on costs. You don't need to be an accountant or administrator, but you can't be afraid of talking to those types of people about these types of things Strong active listening skills Strong problem-solving skills Must be willing to travel as required Must be fluent in English both oral and written.
Assets:
Salesforce Experience/Certifications Experience working in an Agile startup company environment Experience with data visualization tools (preferably Microsoft PowerBI) Emergency response disaster relief and accommodations experience. About LodgeLink LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we're a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel - for the better. United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ' Create A Better Way' for all. At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit. LodgeLink Total Rewards | Caring for our team is a priority, and we're pleased to provide these benefits: Building a diverse and inclusive team, supporting career growth and development. Competitive base salaries. Share Appreciation Rights program for salaried employees. Paid vacation days and sick days. An employee charitable donation program. Hotel and travel discounts. Comprehensive options for benefits, with cost-sharing between the company and the employee. 401K Matching program. LodgeLink is a Black Diamond Group company.
Learn more:
www.lodgelink.com Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia.
Learn more:
www.blackdiamondgroup.com We are an Equal Opportunity Employer Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
