Initial Service Coordinator

OVERVIEW

The Initial Sales Coordinator plays a key role in supporting the success of Hydra's marketing sales programs by reviewing and finalizing each new customer account before it moves to scheduling and service. This includes verifying that each sale is complete, accurate, and properly documented in the CRM. The coordinator ensures billing, service notes, customer flags, agreements, and routing details are all set up to create a seamless and professional onboarding experience for new customers while coordinating the services with the marketing and servicing teams.

CORE RESPONSIBILITIES

Account Vetting:

Verify all new customer accounts, ensuring billing, customer flags, notes, instruction, signed agreements, and service scheming are accurately set up.

Coordination:

Set up new customer accounts to align with Hydra's standards and ensure smooth customer onboarding.

CRM Management:

Manage and verify customer profiles, billing info, service settings, and agreements in the CRM.

Customer Experience:

Ensure the customer's experience begins positively with complete, accurate account setup, contacting the customer for accuracy and transparency of the service details.

Communication:

Coordinate with marketing sales reps, office staff, and service pros about new accounts or setup issues.

Quality Assurance:

Identify missing, inaccurate, or incomplete data and resolve issues before first service.

Follow-Up:

Confirm signed agreements and payment setup are completed and properly documented.

Scheduling:

Support initial routing or service assignments when needed.

Training:

Attend company training sessions to maintain product knowledge, company protocols and CRM proficiency.

General Duties:

Maintain clear documentation and follow all company protocols.

REQUIREMENTS

Previous office or customer service experience preferred (receptionist, call center, admin roles are a plus). High attention to detail and accuracy with all account data. Clear and timely communication with coworkers across departments. Ability to manage flexible shifts and workload independently. A mindset focused on delivering great customer experiences from day one. Sales or account management experience helpful but not required Proficiency with smartphones, tablets, and office tools (Google Suite, Microsoft Office, calendars, SMS platforms, payment systems) CRM experience preferred Strong communication skills and professional phone etiquette Organized, reliable, and able to manage multiple tasks in a fast-paced environment High school diploma or equivalent required Must be 18 years or older with reliable transportation Bilingual preferred , not required.

POSITION TYPE / SCHEDULE

Job Position:

This is a part time seasonal role with the opportunity to transition into a full-time position based on performance, team needs, and availability.

Work Schedule:

Flexible weekly schedule, averaging 20-37 hours per week, typically between 2:00 PM

• 8:00 PM, Monday through Saturday or 3-4 days per week Possibly a 6 day work week with 6 hour days depending on availability. Schedule will be finalized during the interview process. Some of the days worked will be 9:00 AM
• 2:00 PM.

A flexible work schedule will be considered at the time of hiring and based on company needs.

COMPENSATION

Training Period:

$16

• 17hr (based on experience)

Post-Training Base Pay:

$17.00

• 20.

00/hr (based on experience and performance)

TEAM CULTURE

Hydra Pest Control values a positive, energetic work environment built on respect, accountability, and communication. We invest in our people and believe in rewarding quality performance and team collaboration.

BENEFITS

Personal phone use reimbursement: $30/month Performance-based bonuses. Path to Full-Time Growth. Paid Company Training. Company events/lunches. At Hydra Pest Control, we're not just a service company, we're a team committed to growth, excellence, and taking care of our customers and employees. If you're motivated, detail-oriented, and want a chance to grow with a company that values you, this is the place to build your career.

Note:

Please do not call the office about this position due to high call volume. For questions or interview follow-ups, email us at hrsupport@hydrapest.com or text our office line.

Job Type:

Full-time Pay:

$16.00

• $20.

00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): This job requires quick response times across phones, text, email, social media messaging and web chat. On a scale of 1-5, with 5 being proficient or experienced how would you rate yourself? This role involves both inbound customer service and outbound follow-up calls. On a scale of 1-5, with 5 being proficient or experienced how would you rate yourself? This role may involve assisting frustrated or upset customers. On a scale of 1-5, with 5 being highly skilled and experienced in de-escalation, how would you rate yourself?

Please visit https:

//www.wordperminute.org/ and take the 1 minute "Words Per Minute Test" and report your: Accuracy Results? WPM Results? Error Results?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)

Sales:

1 year (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

Thatcher, AZ 85552 (Required)

Work Location:

In person Initial Service Coordinator Thatcher, AZ 85552 $16

• $20 an hour
• Full-time $16
• $20 an hour
• Full-time

OVERVIEW

The Initial Sales Coordinator plays a key role in supporting the success of Hydra's marketing sales programs by reviewing and finalizing each new customer account before it moves to scheduling and service. This includes verifying that each sale is complete, accurate, and properly documented in the CRM. The coordinator ensures billing, service notes, customer flags, agreements, and routing details are all set up to create a seamless and professional onboarding experience for new customers while coordinating the services with the marketing and servicing teams.

CORE RESPONSIBILITIES

Account Vetting:

Verify all new customer accounts, ensuring billing, customer flags, notes, instruction, signed agreements, and service scheming are accurately set up.

Coordination:

Set up new customer accounts to align with Hydra's standards and ensure smooth customer onboarding.

CRM Management:

Manage and verify customer profiles, billing info, service settings, and agreements in the CRM.

Customer Experience:

Ensure the customer's experience begins positively with complete, accurate account setup, contacting the customer for accuracy and transparency of the service details.

Communication:

Coordinate with marketing sales reps, office staff, and service pros about new accounts or setup issues.

Quality Assurance:

Identify missing, inaccurate, or incomplete data and resolve issues before first service.

Follow-Up:

Confirm signed agreements and payment setup are completed and properly documented.

Scheduling:

Support initial routing or service assignments when needed.

Training:

Attend company training sessions to maintain product knowledge, company protocols and CRM proficiency.

General Duties:

Maintain clear documentation and follow all company protocols.

REQUIREMENTS

Previous office or customer service experience preferred (receptionist, call center, admin roles are a plus). High attention to detail and accuracy with all account data. Clear and timely communication with coworkers across departments. Ability to manage flexible shifts and workload independently. A mindset focused on delivering great customer experiences from day one. Sales or account management experience helpful but not required Proficiency with smartphones, tablets, and office tools (Google Suite, Microsoft Office, calendars, SMS platforms, payment systems) CRM experience preferred Strong communication skills and professional phone etiquette Organized, reliable, and able to manage multiple tasks in a fast-paced environment High school diploma or equivalent required Must be 18 years or older with reliable transportation Bilingual preferred , not required.

POSITION TYPE / SCHEDULE

Job Position:

This is a part time seasonal role with the opportunity to transition into a full-time position based on performance, team needs, and availability.

Work Schedule:

Flexible weekly schedule, averaging 20-37 hours per week, typically between 2:00 PM

• 8:00 PM, Monday through Saturday or 3-4 days per week Possibly a 6 day work week with 6 hour days depending on availability. Schedule will be finalized during the interview process. Some of the days worked will be 9:00 AM
• 2:00 PM.

A flexible work schedule will be considered at the time of hiring and based on company needs.

COMPENSATION

Training Period:

$16

• 17hr (based on experience)

Post-Training Base Pay:

$17.00

• 20.

00/hr (based on experience and performance)

TEAM CULTURE

Hydra Pest Control values a positive, energetic work environment built on respect, accountability, and communication. We invest in our people and believe in rewarding quality performance and team collaboration.

BENEFITS

Personal phone use reimbursement: $30/month Performance-based bonuses. Path to Full-Time Growth. Paid Company Training. Company events/lunches. At Hydra Pest Control, we're not just a service company, we're a team committed to growth, excellence, and taking care of our customers and employees. If you're motivated, detail-oriented, and want a chance to grow with a company that values you, this is the place to build your career.

Note:

Please do not call the office about this position due to high call volume. For questions or interview follow-ups, email us at hrsupport@hydrapest.com or text our office line.

Job Type:

Full-time Pay:

$16.00

• $20.

00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): This job requires quick response times across phones, text, email, social media messaging and web chat. On a scale of 1-5, with 5 being proficient or experienced how would you rate yourself? This role involves both inbound customer service and outbound follow-up calls. On a scale of 1-5, with 5 being proficient or experienced how would you rate yourself? This role may involve assisting frustrated or upset customers. On a scale of 1-5, with 5 being highly skilled and experienced in de-escalation, how would you rate yourself?

Please visit https:

//www.wordperminute.org/ and take the 1 minute "Words Per Minute Test" and report your: Accuracy Results? WPM Results? Error Results?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)

Sales:

1 year (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

Thatcher, AZ 85552 (Required)

Work Location:

In person