Customer Service Coordinator

Customer Service Coordinator

DE ANZA WATER CONDITIONING, INC. - 4.5

Campbell, CA Job Details Full-time $22 - $28 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Computer operation Customer communication Microsoft Excel Microsoft Outlook Computer literacy Administrative experience Invoice payment processing Organizational skills ACH Appointment scheduling Batch data processing Leadership Communication skills Entry level Client interaction via phone calls Full Job Description About Us De Anza Water Conditioning is a trusted, family-oriented water treatment company serving our community with high-quality service and care. We pride ourselves on reliability, strong customer relationships, and a team-first culture. Position Overview We are looking for a highly organized and dependable Customer Service Coordinator to support our daily operations and customer service functions. This role is key to ensuring smooth scheduling, accurate payment and invoice processing, and responsive communication with our customers. Key Responsibilities Cross-train in administrative and customer-facing tasks across the team Schedule service appointments and manage incoming leads Receive and process payments (checks, ACH, and other transactions) Monitor and follow up on failed or declined payments Register product warranties accurately and in a timely manner Review and batch invoices for processing Manage and follow up on abandoned or missed customer calls Provide general administrative and customer support as needed Assist the Office Manager and leadership team as needed Qualifications Strong organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Comfortable handling financial transactions and sensitive information Excellent communication and customer service skills Reliable, proactive, and strong follow-through Administrative or customer service experience preferred Computer literate, with proficiency in Microsoft Office (Excel, Word, Outlook); experience with ServiceTitan is a plus Benefits Medical, dental, and vision insurance 401(k) retirement plan Paid vacation and sick time Stable, team-oriented work environment Opportunity to learn and grow within the company Why Join De Anza Water Conditioning Established and respected local company Supportive team with hands-on training Role with real impact on daily operations and customer experience Long-term growth potential Monday -

Friday:

8:00 AM - 4:30 PM