Office Administrator / Customer Service

Office Administrator / Customer Service NuWest Textile Group - 3.0 Concord, CA Job Details Full-time $24 - $30 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Opportunities for advancement Qualifications Bilingual Accounts receivable Teamwork Office activity coordination Multitasking Salesforce English Administrative experience High school diploma or GED Attention to detail QuickBooks Paycom HR support Multi-line phone systems Payroll processing Full Job Description About Us Nu West Outfitters is a division of Nu West Textile Group, a family-owned and operated commercial laundry company proudly serving the Bay Area for over 26 years. Built on legendary service, strong relationships, and teamwork, we specialize in linen service, uniforms, facility services, custom apparel, embroidery, and promotional products for businesses throughout the region. We are looking for a dependable, organized, and motivated team member to become an important part of our growing office and direct sales division. Position Overview We are seeking a dependable, organized, and experienced Office Administrator / Customer Service professional to join our growing team. Previous office experience is required for this role. This is a multi-functional office role combining customer service, office administration, payroll processing, HR support, accounts receivable, and daily office operations within a fast-paced family-owned business environment. The ideal candidate is professional, detail-oriented, and comfortable managing multiple responsibilities while communicating effectively with customers, vendors, and team members. We are looking for someone who is a self-starter, learns quickly, takes ownership of responsibilities, and can work independently with minimal supervision. Responsibilities Provide excellent customer service to clients, vendors, and team members Answer and direct incoming calls using a multi-line phone system Greet visitors and maintain a welcoming, professional office environment Maintain and grow customer relationships Assist with inside sales for custom apparel and promotional products Create quotes, artwork proofs, and process orders through Printavo Coordinate production schedules, shipping, and customer follow-up Manage payroll processing, employee onboarding, and administrative coordination Provide support with accounts receivable, collections, credit card processing, banking deposits, and financial maintenance filing as needed Maintain organized filing systems and support document retention processes Place office supply orders and coordinate with vendors and suppliers Support management and team members as needed Assist with company meetings, events, and office projects as needed Qualifications & Skills Previous office administration experience required Strong customer service and professional communication skills Excellent verbal and written communication abilities Highly organized with strong attention to detail and follow-through Ability to multitask, prioritize, and stay organized in a fast-paced environment Self-starter with the ability to work independently, take initiative, and problem solve Dependable, proactive, and team-oriented mindset Comfortable managing multiple responsibilities with minimal supervision Experience with Microsoft Office Suite and Microsoft Teams Experience with Google Drive and cloud-based systems Salesforce experience preferred Experience with QuickBooks, bookkeeping, payroll processing, accounts receivable, or budgeting is a plus Payroll, onboarding, and general office administration experience preferred Experience with Printavo or the promotional products/apparel industry is a plus Knowledge of California payroll and wage/hour laws is highly preferred Bilingual is a plus Benefits Competitive pay based on experience Opportunity for growth and advancement Team-oriented work environment Benefits available based on company policy Join us in creating a vibrant workplace where your organizational talents shine! This role is perfect for proactive individuals eager to make a meaningful impact through exceptional office management and customer service excellence.

Pay:

$24.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off People with a criminal record are encouraged to apply

Education:

High school or equivalent (Preferred)

Experience:

Previous office administration: 1 year (Required)

Language:

English (Required) Ability to

Commute:

Concord, CA 94520 (Required)

Work Location:

In person