Account Manager

Account Manager Fallbrook, CA Job Details Full-time $25

• $27 an hour 6 days ago Benefits Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Managing customer accounts Customer communication Stakeholder engagement Microsoft Excel Customer relationship building Client onboarding Microsoft Outlook Bachelor's degree in communications Bachelor's degree in business Process improvement NetSuite Mid-level Bachelor's degree Customer relationship management Communications 4 years Cross-functional collaboration Business Account management Escalation handling Leadership Communication skills Property management Stakeholder relationship building Cross-functional communication Stakeholder management Full Job Description About MeterNet LLC MeterNet is a growing company providing utility sub-metering installations, service and billing for multi-family communities such as HOAs, condos and apartments.

We are a leader in the industry with relationships with prominent developers, community managers and service providers. Our experience billing tens of thousands of residents and servicing a variety of metering systems makes us a trusted partner for residential communities of all sizes. We are experiencing consistent growth and are looking for talented, dynamic teammates to join us in delivering the highest quality service to our clients. We are backed by a seasoned group of investors who are committed to building our team and supporting our continued growth and expansion.

Mission:

Our vision is to consistently cultivate an industry reputation for excellent client service, transparency, and honesty. We strive to develop a team with high expectations combined with mutual respect and positivity. Our company culture is one where we care for one another, enjoy working hard together, and challenge each other to do better. We put the client first while also respecting the needs of our team and company. As we continue to expand our reach, we regularly look for ways to improve and question the status quo. MeterNet is a place where we can all grow professionally in an environment that elevates and supports each team member. We're looking for a relationship-driven Account Manager to serve as the primary point of contact for our client communities. In this role, you'll own the day-to-day client relationship, ensure a strong service experience, and act as an internal advocate for your accounts. This position is ideal for someone who thrives on building trust, solving problems, and coordinating across teams to deliver results.

What You'll Do:

Client Relationship Management Serve as the main point of contact for assigned client accounts and communities Build strong, long-term relationships with property managers, board members, and key stakeholders Develop a deep understanding of each client's needs, goals, and community operations Proactively communicate updates, timelines, and resolutions to clients Account Oversight & Coordination Partner closely with internal teams including Field Services, Customer Service, Billing, Sales, and Operations Support client onboarding and offboarding in coordination with internal stakeholders Ensure client and property information is accurate and up to date in company systems Monitor account health and flag risks or concerns early Issue Resolution & Advocacy Respond to client questions, concerns, and complaints with empathy and professionalism Investigate issues, coordinate solutions, and follow through to resolution Escalate complex or sensitive matters appropriately Keep clients informed throughout the resolution process Internal Collaboration Act as the voice of the client internally and ensure accountability across teams Identify trends, recurring issues, and opportunities to improve the client experience Contribute feedback to leadership on process improvements and service enhancements

What We're Looking For:

Proven experience in account management, customer success, property management, or a similar client-facing role Strong relationship-building and communication skills (written and verbal) Calm, solutions-oriented approach under pressure Highly organized with the ability to manage multiple accounts at once Comfortable working cross-functionally in a fast-paced, growing environment Self-motivated, dependable, and proactive

Education and Experience:

Bachelor's degree in business, communications, or a related field or equivalent experience 4+ years of experience in account management, customer service, or property management preferred Proficiency with NetSuite and Microsoft Office (Outlook, Word, Excel) Why Join MeterNet? Health, Dental, and Vision Insurance

• Comprehensive coverage to support your well-being. 401(k) with Employer Matching
• Plan for your future with company-supported savings. Generous PTO Accrual
• Enjoy paid time off that grows with your tenure. 11 Paid Company Holidays
• Extra time to relax and recharge. Opportunities for Growth
• Be part of a company that invests in your professional development. Collaborative & Supportive Team
• Work in a dynamic, fast-growing environment where your contributions matter.

Pay Rate:

$25

• 27 per hour with additional commission potential Equal Employment Opportunity Statement MeterNet is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The pay range for this role is: 25

• 27 USD per hour(Fallbrook Office)