BDC Administrator/Customer Service Representative

BDC Administrator/Customer Service Representative Lithia Hyundai of Fresno - 2.9 Fresno, CA Job Details Full-time $16.90 - $20.00 an hour 6 hours ago Benefits Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Live chat Record keeping Computer operation Phone communication Computer literacy High school diploma or GED Computer skills CRM system proficiency Appointment scheduling Communication skills Conducting sales calls Entry level Client interaction via phone calls

Full Job Description Dealership:

L0029 Lithia Hyundai of Fresno Lithia Hyundai of Fresno BDC Administrator (Customer Service Representative) #1 Hyundai Dealer in Northern California #6 Ranked in the Country for Best Dealership to Work For Are you a motivated, customer-focused professional with a passion for the automotive industry? Do you thrive in a fast-paced environment where every call is an opportunity? If so, we want YOU to join our team!

What You Will Do:

Handle inbound and outbound calls, emails, and chats to assist customers with sales inquiries. Schedule appointments and follow up with leads to drive showroom traffic. Maintain accurate records in our CRM system. Provide top-notch customer service while meeting performance goals.

What We Are Looking For:

Strong communication skills and a friendly, professional attitude. Previous experience in a BDC/Call Center, or customer service role (Automotive experience, a Plus). Ability to multitask and work in a team-oriented environment. Basic computer skills and familiarity with CRM software. We offer the best-in-class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The CA-based HOURLY range for this full-time position is $16.90 to $20.00, plus bonus opportunities. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.