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Showroom Coordinator / Customer Service Representative
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Fashion Interiors
Irvine, CA (In Person)
$56,482 Salary, Part-Time
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Job Description
Showroom Coordinator / Customer Service Representative Fashion Interiors Irvine, CA Job Details Part-time $24.64 - $29.67 an hour 1 hour ago Qualifications Google Workspace Teamwork Interior design Filing Project coordination Administrative experience Client database systems Sales management systems proficiency Stocking Productivity software Customer information system software Full Job Description Company Overview Fashion Interiors is a leading retailer and trade showroom specializing in window coverings, lighting systems, and home automation products. Located in California, we serve the area with a focus on high-end solutions, motorization, and interior design services. Our reputation is built on quality, innovation, and exceptional customer service. Job Overview Fashion Interiors is seeking a friendly, organized, and customer-focused Showroom Coordinator to join our team. This role serves as the first point of contact for our clients, whether they visit our showroom, call our office, or contact us regarding appointments, service requests, or product inquiries. The ideal candidate enjoys working with people, thrives in a fast-paced environment, and takes pride in providing exceptional customer service. This position plays a vital role in supporting our sales consultants, installation teams, service department, and management while ensuring our showroom remains welcoming, organized, and professional at all times. Primary ResponsibilitiesClient Reception & Customer Service Welcome and assist walk-in clients, designers, builders, and homeowners visiting our showroom. Create a warm, professional, and positive first impression for every client. Answer incoming phone calls, respond to inquiries, and route calls appropriately. Take detailed and accurate messages and ensure timely follow-up. Assist clients with basic product information and showroom navigation. Offer refreshments and ensure visitors feel comfortable and valued. Appointment Scheduling & Coordination Schedule and confirm appointments for sales consultations, showroom visits, in-home design appointments, installations, and service calls. Coordinate calendars and communicate scheduling changes to customers and team members. Monitor appointment flow and help maximize efficiency for the sales and installation teams. Follow up with clients regarding upcoming appointments and scheduling updates. Administrative Support Assist with customer records, data entry, filing, and CRM management. Maintain accurate notes and communication records. Support sales consultants, project managers, and office staff with administrative tasks. Help process incoming paperwork and ensure information is distributed to the appropriate departments. Showroom Management Maintain a clean, organized, and inviting showroom environment. Ensure product displays, sample books, fabrics, and marketing materials are properly displayed and stocked. Monitor showroom appearance throughout the day and address any maintenance or organizational needs. Assist with showroom events, vendor presentations, and client meetings when needed. Position Requirements Excellent communication and interpersonal skills. Strong customer service mindset with a positive and professional attitude. Exceptional organizational and multitasking abilities. Ability to remain calm and professional while handling multiple priorities. Strong attention to detail and follow-through. Proficiency with Microsoft Office, Google Workspace, scheduling software, and CRM systems. Ability to learn product information and company procedures. Reliable, punctual, and team-oriented. Professional appearance and demeanor. Preferred Qualifications Previous experience in customer service, reception, office administration, hospitality, retail, interior design, home improvement, or showroom environments. Experience scheduling appointments and coordinating multiple calendars. Familiarity with CRM systems and office software. Experience in the window covering, interior design, furniture, construction, or home improvement industry is a plus. Why Join Fashion Interiors? At Fashion Interiors, we specialize in luxury custom window treatments, motorization, drapery, shades, shutters, and smart home solutions. Our team is passionate about design, technology, and delivering exceptional service. We offer a beautiful Irvine showroom, a supportive team environment, opportunities for growth, and the chance to work with high-end residential and commercial clients throughout Southern California.