Bilingual Mandarin Customer Service Coordinator / 客服助理 (Mandarin & English)

Bilingual Mandarin Customer Service Coordinator / 客服助理 (Mandarin & English) My Asian Nanny Inc Monterey Park, CA Job Details Full-time $19 - $22 an hour 3 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Vision insurance Professional development assistance Opportunities for advancement Qualifications Mandarin English Administrative experience Customer support Clerical experience Productivity software Appointment scheduling Full Job Description My Asian Nanny is a growing childcare placement agency helping families across the United States find trusted postpartum nannies and newborn care specialists. We are currently looking for a Mandarin-speaking Customer Service Coordinator to assist families and caregivers during the nanny matching process. This role is perfect for someone who: Enjoys helping families Is organized and detail-oriented Communicates clearly in Mandarin and English Likes working in a friendly team environment This is a stable full-time office position located in Monterey Park. ⭐ 我们正在招聘会说中文的客户服务协调员 My Asian Nanny 是一家快速发展的母婴护理中介公司，帮助全美家庭寻找专业月嫂和育儿护理人员。 我们正在招聘 普通话 / 英语双语客户服务协调员 ，协助客户和护理人员完成匹配与安排。 工作地点：Monterey Park 办公室（需要到岗工作） ⭐ Job Responsibilities | 工作内容 Answer incoming calls and assist families with service inquiries 接听电话并协助客户咨询 Communicate with families and nannies via phone, text, email, and WeChat 通过电话、短信、邮件和微信与客户及月嫂沟通 Conduct intake interviews with families and nanny applicants 与客户及申请的护理人员进行初步沟通 Schedule nanny interviews and manage appointment calendars 安排月嫂面试并管理日程 Match qualified nanny candidates with family needs 根据客户需求匹配合适护理人员 Maintain CRM records and application information 维护客户和申请者信息 Provide follow-up support to families during the hiring process 在匹配过程中持续跟进客户 ⭐ Qualifications | 任职要求 Fluent in Mandarin Chinese and English 普通话和英语流利 2+ years experience in customer service or office administration 至少2年客服或办公室经验 Strong communication and interpersonal skills 良好的沟通能力 Comfortable using WeChat and Microsoft Office 熟悉微信和办公软件 Organized, responsible, and detail-oriented 做事认真、细心、有责任心 Must be authorized to work in the U.S. 需合法在美国工作 Must be able to work in person in Monterey Park 需要到办公室工作 ⭐ Compensation & Benefits $19 - $22 per hour + monthly bonuses Paid training Medical, dental, and vision insurance (after probation) Career growth opportunities Friendly and supportive work environment ⭐ Why Work With Us? Stable long-term position Consistent schedule and predictable hours Friendly team atmosphere Opportunity to help families during an important time in their lives Potential to grow into Senior Coordinator or Operations roles ⭐ How to Apply Please submit: Your resume A short message confirming: "I am fluent in Mandarin and English."

My Asian Nanny Monterey Park, CA Job Type:

Full-time Benefits 401(k) - via Calsavers program Health insurance Dental insurance Vision insurance Professional development assistance Paid training Work Location Monterey Park, CA (In person)

Mandarin Customer Service Bilingual Chinese Customer Service Chinese Office Assistant Chinese Customer Support Mandarin Administrative Assistant Job Type:

Full-time Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Language:

Mandarin (Preferred) English (Preferred)

Work Location:

In person