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Order Desk Supervisor
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Pindler
Moorpark, CA (In Person)
$59,280 Salary, Full-Time
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Job Description
Order Desk Supervisor Pindler Moorpark, CA Job Details Full-time $27 - $30 an hour 19 hours ago Benefits Profit sharing Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Flexible schedule Life insurance Retirement plan Qualifications Customer communication Teamwork Team member evaluation Microsoft Excel Coaching Workplace dispute resolution Employee relationship building Performance feedback (performance evaluation method) Leadership development Team development Professional development support Attention to detail Team training Organizational skills Customer support Productivity software
Full Job Description About Us:
At Pindler, we've been mastering fabric design and development for over 79 years, building a reputation rooted in exceptional customer service, strong relationships, and a people-first culture. We believe our employees are the heart of our success, and we're committed to creating a supportive, collaborative, and engaging workplace where individuals can grow professionally and personally. We are currently seeking an experienced, motivated, and customer-focused Order Desk Supervisor to lead and support our Order Desk Sales Team. To help cultivate and maintain Pindler's strong company culture and employee-first environment. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering outstanding customer experiences while fostering a positive and encouraging team culture.Perks and Benefits:
Company Culture:
A positive, inclusive, and team-oriented workplace that values collaboration, communication, and employee development.Paid Time Off:
Paid vacation, sick time, and holidays.Health Coverage:
Comprehensive health insurance benefits.Financial Rewards:
Profit-sharing program.Additional Perks:
Scholarship Program, Backpack Program, employee appreciation events, monthly celebrations, team lunches, and more!Growth Opportunities:
Leadership development and advancement opportunities within the company.Schedule:
Full-time, Monday - Friday, Flexible schedule, start as early as 6AM. Enjoy evenings and weekends off!Pay:
$27-$30hr BOE Reports to:Sales Operations Manager Position Summary:
The Order Desk Supervisor plays a critical leadership role within the Customer Service and Sales Support team. This individual will oversee the daily operations of the Order Desk department while leading, coaching, and developing a team focused on delivering exceptional customer service to our customers and 16 showrooms nationwide. The ideal candidate is highly people-oriented, supportive, solutions-driven, and passionate about creating a positive team environment. This role requires someone who can balance operational excellence with strong leadership skills, including employee coaching, performance management, team development, and cross-department collaboration.What You'll Do:
Leadership & Team Development- Lead, motivate, and support the Order Desk Sales Team in a collaborative and positive manner.
- Foster a culture centered around teamwork, accountability, communication, and customer satisfaction.
- Conduct regular coaching conversations, performance reviews, and development discussions to support employee growth, accountability, and career progression.
- Create and implement action plans that address performance opportunities while helping team members build on their strengths and achieve professional goals.
- Support the onboarding, training, and ongoing development of new and existing team members to ensure a high level of service and operational excellence.
- Foster a collaborative team environment by encouraging open communication, teamwork, knowledge sharing, and continuous improvement of departmental processes and procedures.
- Partner closely with Leadership, Human Resources, Purchasing, Credit, and Warehouse teams to improve efficiencies, enhance communication, and support operational success across departments.
- Collaborate with the Sales Operations Manager to review shipping-related concerns, support resolution efforts, and ensure a positive customer experience.
- Provide exceptional customer service support while serving as a leadership resource for escalated customer concerns.
- Oversee order processing activities to ensure accuracy, efficiency, and timely communication.
- Support customers and showrooms with order inquiries, tracking, troubleshooting, and issue resolution.
- Monitor workflow and team productivity to ensure service expectations are consistently met.
- Assist with reporting, order management, shipment tracking, and administrative functions.
- Ensure professionalism and strong communication standards are maintained across all customer interactions.
What We're Looking For:
Required Skills & Experience- Previous leadership or supervisory experience in a customer service, sales support, or order desk environment preferred.
- Strong customer service background with a passion for creating positive customer experiences.
- Experience supporting employee development through coaching, accountability, and performance conversations.
- Ability to conduct performance reviews, develop action plans, and support growth-focused discussions.
- Excellent interpersonal skills with the ability to motivate and inspire a team.
- Strong conflict resolution and problem-solving abilities.
- Ability to collaborate effectively across departments and build strong working relationships.
- High level of professionalism, emotional intelligence, and communication skills, both verbal and written.
- Excellent organizational skills with strong attention to detail and follow-through.
- Intermediate in Microsoft Office programs including Word and Excel.
- Dependable, adaptable, and able to thrive in a fast-paced environment.