Job Description
Director of Client Care Dave Knight Real Estate Team Pasadena, CA Job Details $120,000 - $150,000 a year 1 hour ago Benefits Mileage reimbursement 401(k) Paid time off Qualifications High school diploma or GED Full Job Description We're looking for a proactive and detail-oriented Director of Client Care to serve as the central point of communication and coordination for clients throughout the listing preparation process. This is a hands-on, relationship-driven role where no two days look the same. You'll work closely with sellers, agents, and vendors to guide clients through every step leading up to launch day while delivering white-glove service and operational excellence. The majority of this role is field-based, so you must be comfortable spending time at properties, meeting vendors, and managing on-site responsibilities. Reliable transportation is required.
Compensation and Benefits:
Expected End-of-Year Earnings:
$120,000-$150,000 (base salary + bonus) Performance-based bonuses (after 90 days) Paid Time Off (PTO) 401(k) Mileage reimbursement Clear growth path within a high-performing team Compensation:
$120,000 - $150,000 Expected End-of-Year Earnings Responsibilities:
Serve as the primary point of contact for sellers throughout the pre-market listing process Deliver a high-level client experience through proactive communication, follow-up, and relationship management Guide clients through timelines, expectations, paperwork, and next steps from signed listing agreement through launch day Coordinate all aspects of property preparation, including staging, cleaning, repairs, photography, and marketing readiness Manage vendor scheduling and communication while ensuring deadlines and quality standards are met Conduct property visits and oversee on-site activities to ensure projects stay on track Accurately enter and maintain listing information in MLS and internal systems Review disclosures, compliance items, and listing paperwork with clients to ensure accuracy and completion Collect and organize property details, upgrades, features, and visual assets Coordinate showings and open houses in alignment with seller schedules and property availability Track and support marketing efforts, including online and social media components Handle vendor payments and maintain organized expense and reimbursement records Partner closely with listing agents to ensure every property is fully prepared before going live Identify opportunities to improve workflows, systems, and operational efficiency Maintain accurate databases, records, and client files Support team initiatives, events, and additional administrative projects as needed Qualifications:
High school diploma required; college degree preferred Active California real estate license or willingness to obtain upon hire Experience in real estate, transaction coordination, escrow, mortgage, customer service, or client relations strongly preferred Comfortable working in a field-based role with regular travel to properties and vendor locations Reliable transportation required Exceptional organizational skills and strong attention to detail Ability to manage multiple priorities and deadlines in a fast-paced environment Strong interpersonal and communication skills with a client-first approach Tech-savvy and quick to learn platforms such as MLS, CRM
systems, Google Workspace, and Canva Proactive, resourceful, and solutions-oriented Professional, polished, and confident in working directly with clients Team-oriented with a high level of accountability and follow-through Flexible and willing to jump in wherever needed to support team success About Company The Dave Knight Real Estate Team is a high-performing, client-focused real estate group committed to delivering a world-class experience at every stage of the buying and selling process. With a strong emphasis on systems, service, and results, the team operates with professionalism, urgency, and a deep commitment to both care and excellence. We believe in creating a supportive, growth-oriented environment where team members are empowered to take ownership of their role, continuously improve, and contribute to something bigger than themselves.
