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Customer Service Manager

Job

ActOne Group

Rialto, CA (In Person)

Full-Time

Posted 3 weeks ago (Updated 6 days ago) • Actively hiring

Expires 7/19/2026

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Job Description

Customer Service Manager at ActOne Group Customer Service Manager at ActOne Group in Rialto, California Posted in 15 days ago.
Type:
full-time
Job Description:
Customer Service Manager Location:
Fontana, CA (On-Site) A growing distribution company is seeking a hands-on Customer Service Manager to lead a team of Account Coordinators supporting customers throughout the Western U.S. This role is ideal for someone who enjoys developing people, partnering with Sales and Operations, and driving process improvements in a fast-paced environment. You'll oversee customer accounts, coach a seasoned team, and help ensure orders are processed accurately and delivered on time. Responsibilities
  • Lead, coach, and develop a team of Account Coordinators
  • Manage key customer accounts and escalated issues
  • Partner closely with Sales, Operations, and Warehouse teams
  • Improve processes, reduce errors, and enhance customer satisfaction
  • Monitor performance metrics, order accuracy, and service levels
  • Support employee training and development
  • Travel occasionally to regional locations as needed Qualifications
  • 5+ years of customer service, account management, or operations leadership experience
  • Experience supporting sales teams and customer-facing operations
  • Background in distribution, logistics, manufacturing, supply chain, or similar industries preferred
  • Strong leadership, communication, and problem-solving skills
  • Experience with ERP systems; Acumatica or Sage is a plus
  • Ability to manage multiple priorities in a fast-paced environment