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Customer Service Manager
Job
AppleOne
Riverside, CA (In Person)
Full-Time
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Job Description
A growing Inland Empire industrial company is seeking an experienced Customer Service Manager to lead a hands-on customer support and account service team. This role is ideal for someone with a background in manufacturing, industrial distribution, aerospace, technical products, inside sales, or account management who enjoys leading people, solving customer issues, and working closely with sales and operations. Responsibilities Lead and support the customer service/account support team Manage customer escalations and resolve service issues Partner with sales, operations, and technical teams Support quotes, order follow-up, account communication, and workflow Monitor department activity and improve efficiency Build strong customer relationships and maintain service levels Qualifications Customer service leadership, inside sales, sales support, or account management experience Manufacturing, industrial, aerospace, or technical product background preferred Strong communication, follow-up, and problem-solving skills Ability to manage multiple priorities in a fast-paced environment ERP/CRM experience preferred; Prophet 21 / P21 is a plus Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.