Customer Service Manager

This is a high-impact, front-line role where you'll own the relationship between the customer and the business. You'll operate as the connector between sales, operations, and the client — making sure nothing slips, opportunities are captured, and customers stay loyal.

What You'll Drive Account Ownership:

Manage and grow assigned accounts with a focus on retention and expansion

Revenue Support:

Partner with Sales Engineers to move opportunities forward and close business

Speed & Execution:

Turn around quotes, orders, and requests quickly and accurately

Customer Experience:

Deliver a responsive, solutions-first experience that keeps clients coming back

Operational Alignment:

Work across departments to ensure smooth order flow and issue resolution What You'll Be Doing Daily Managing a high volume of calls, emails, and customer requests Creating quotes, processing orders, and coordinating delivery timelines Troubleshooting issues and driving fast resolutions Identifying decision-makers and supporting sales strategy Tracking feedback, trends, and opportunities for improvement Supporting QMS processes and handling RMAs What You Bring to the Table Experience in account management, inside sales, or customer-facing operations Ability to handle volume without sacrificing accuracy Strong communication and relationship-building skills Highly organized, detail-oriented, and proactive CRM experience (P21 or similar preferred) What Makes You a Fit You take ownership — you don't wait to be told You're fast, responsive, and solutions-driven You understand that customer experience = revenue You can balance moving parts without dropping priorities Why This Role Works Direct impact on customer retention and revenue growth Strong collaboration with sales and leadership Opportunity to grow into senior sales or leadership roles Established company with long-term stability Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.