Client Services Supervisor

Make a meaningful impact on the City of Roseville's day-to-day operations by ensuring staff have the tools and support needed to serve the public effectively by joining the Information Technology Department as a Client Services Supervisor. The City of Roseville is looking for a dynamic and motivated IT Client Services Supervisor to lead a high-performing team that keeps our workforce connected, productive, and ready to serve the community. In this fast-paced leadership role, you'll drive improvements in customer experience, champion innovative solutions, and support City departments with reliable, responsive, and forward-thinking technology services. If you're energized by problem-solving, team development, and making a real impact in a thriving, service-oriented city, we want to hear from you. What the

City of Roseville Offers:

$8,658.54 - $11,603.28 per month (dependent on experience) Up to $2,490 per month in health and welfare benefits Competitive vacation and sick leave programs 10 paid holidays, 2 floating holidays - Plus up to 100 hours of additional management leave time Opportunities to train and promote CalPERS A top-notch team and more! The current opening is a regular, benefitted, and full-time position but the list may be utilized to fill future regular, temporary, or limited-term vacancies in the City for the duration of the list. The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. For a list of Examples of Duties, please click HERE . For a list of the Minimum Qualifications, please click HERE . All employment applications must be submitted online at the City of Roseville

CAREER PAGES

only. Per City of Roseville practice, applicants are permitted to submit an employment application for a specific recruitment no more than once within any 90-day period. Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines "accredited college or university" as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation. Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the

United States:

Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at http://www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant's experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non-PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO

ACCOMMODATION.