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Customer Service Supervisor

Job

LHH

Santa Clarita, CA (In Person)

$55,120 Salary, Full-Time

Posted 2 weeks ago (Updated 2 days ago) • Actively hiring

Expires 7/23/2026

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Job Description

Customer Service Supervisor at LHH Customer Service Supervisor at LHH in Santa Clarita, California Posted in 12 days ago.
Type:
full-time
Job Description:
Customer Service Supervisor Location :
Santa Clarita, CA (100% Onsite)
Pay Rate :
$26-$27/hour
Direct Reports :
2 Customer Service Representatives Overview LHH is seeking a Customer Service Supervisor. The Customer Service Supervisor oversees daily on-site customer service operations while leading and supporting a small CS team. This role ensures high-quality customer interactions across phone, email, and chat, maintains workflow efficiency, and partners cross-functionally to support timely order fulfillment. Training will be provided. Key Responsibilities Supervise, coach, and support a team of Customer Service Representatives Manage daily workflows across inbound/outbound calls, chat, and email Monitor schedule adherence, coverage, and service standards Serve as escalation point for complex customer issues Ensure timely order confirmations, delivery follow-ups, and accurate documentation Coordinate with Logistics, Production, Transportation, Sales, and Site Leadership Support onboarding, training, and process adherence within the CS team Qualifications Required 5+ years of customer service experience 2+ years in a lead or supervisory role Strong organizational, communication, and multitasking skills Proficiency with Microsoft Outlook, Excel, and Word Preferred Bilingual Spanish Experience in logistics, transportation, or order-based environments Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance