Customer Service Manager/Specialist

Customer Service Manager/Specialist Simple Pest Management - 4.4 Santee, CA Job Details Full-time $20 - $25 an hour 5 days ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Employee discount Qualifications Managing customer accounts Customer relationship building Customer retention Phone communication Customer service Upselling Process improvement Mid-level Decision making CRM system proficiency Associate's degree Account management Critical thinking Escalation handling Communication skills Client interaction via phone calls Full Job Description Job Overview We are seeking a driven and reliable Customer Service Manager / Specialist to help elevate our customer experience and handle day-to-day customer interactions at a high level. In this role, you will be responsible for managing customer situations from start to resolution, ensuring concerns are handled properly, customers feel taken care of, and opportunities to retain and grow accounts are recognized. This is a position where you will be directly interacting with customers over the phone while also helping maintain strong service standards across the team using CRM software. This is a great opportunity for someone who takes pride in communication, problem-solving, and ownership—not just completing tasks. Duties Manage inbound and outbound customer interactions across phone, email, and scheduling systems Handle customer concerns, service issues, and billing questions with professionalism and efficiency Take ownership of customer situations and follow through until fully resolved De-escalate concerns and turn negative experiences into positive outcomes Identify opportunities to retain customers and introduce additional services when appropriate Maintain accurate records and notes using CRM systems Coordinate with technicians and internal teams to ensure smooth service delivery Support overall service quality by maintaining strong communication and organizational standards Assist in improving internal processes and customer experience workflows where needed Experience Previous experience in customer service, account management, or similar roles involving customer interaction and problem-solving Ability to manage customer situations from start to resolution, including follow-through and clear communication Strong communication skills with the ability to guide conversations and build trust with customers Comfortable handling multiple priorities in a fast-paced environment Experience using CRM systems or similar tools is preferred Strong critical thinking and decision-making skills Experience in handling customer concerns or escalations is highly valued Background in sales, upselling, or customer retention is a plus Application Step - Required To be considered, please include a brief written response (5-7 sentences): A customer calls upset because they are still seeing ants two weeks after service and feels the treatment "didn't work." How would you respond to the customer? What steps would you take during the call? What would your goal be by the end of the interaction? Applications that do not include this response will not be reviewed. Join Our Team Join us as a Customer Service Manager / Specialist where your ability to communicate, problem-solve, and take ownership will directly impact customer satisfaction and company growth. This role offers a clear path for advancement for individuals who consistently perform at a high level and take initiative.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Vision insurance

Education:

Associate (Preferred)

Experience:

Customer service: 1 year (Required)

Work Location:

In person