Facility Service Manager

Facility Service Manager CGP Maintenance & Construction Services Inc Santee, CA Job Details Full-time $80,000 a year 1 day ago Qualifications Carpentry Construction subcontractor management Estimating software Completing CE credits Managerial strategic planning Budget management Fiscal management Microsoft Excel Customer relationship building Operations management Preventive maintenance Building code compliance 5 years Sales analysis Staff scheduling Mid-level Client relationship development Improving operational efficiency Performance management Administrative experience Dispatching Team development Hiring Bachelor's degree Decision making Employee relations management Accounting Implementation of OSHA safety standards Estimating construction project budgets Maintenance management Productivity software Employee engagement Delegation Team motivation (leadership skill) Staffing management Overseeing training Strategic planning Staff development Client interaction via phone calls

Full Job Description Division:

Maintenance & Construction Working Location:

Los Angeles, CA Reports to:

Director of Operations Position Classification:

Full Time FSLA Status:

Exempt Average Working Hours:

50 hours/week or as service demands

About CGP:

CGP Construction is a leading provider of general contracting services, catering to commercial, industrial, and retail clients across various industries. Established in 1982, our journey started as an in-house maintenance division for a property management ?rm. With sheer grit and determination, we progressively expanded our horizons to serve various other property management companies outside our network and the bustling commercial and retail sectors. We believe that our passion for excellence, keen attention to detail, and our ability to adapt to the ever-evolving industry standards, are some of the factors that make us stand apart from the rest. Our work speaks for itself- we have helped numerous clients materialize their visions, expand their businesses, and realize their objectives.

About this role:

As a Facility Service Manager at CGP, you will oversee the operational and fiscal activities of the department while ensuring exceptional service delivery and customer satisfaction. This role manages Service Technicians, dispatch team members, and other trade professionals, as well as coordinating with vendors and subcontractors. You will be responsible for reviewing, estimating, and overseeing all incoming repair requests and preventative maintenance jobs. Additionally, you will develop and maintain strong customer relationships, ensuring quality standards and adherence to performance metrics. The Service Manager also leads hiring, training, and coaching for the team, while planning and implementing systems and procedures to improve efficiency across our maintenance and construction divisions.

Key Responsibilities:

Manage customer relations and have daily communication with all clients that are on client roster Determine staff requirements to maintain CGP required service levels Hire and train great people as needed to become excellent team members Work with employees to set their goals and objectives Identify opportunities to further train & develop staff in order to maximize their potential Plan and implement procedures or systems to maximize operating efficiencies Review performance data and sales activities to monitor and measure productivity, good progress and employee activity levels Conduct daily meetings with Service Coordinator to obtain current work order status and job details Review personnel requirements for each work order and fill positions or outsource to subcontractors as needed Ensure service schedules are created according to company policies and client requests Ensure service schedules are followed and met with client's SLA agreements Ensure that work order costs remain within the budget set for the service As required or directed, be prepared to carry out other duties and responsibilities, and assist other company personnel Must have a written continued education plan Enforce safe work environment in the field and in the shop as per safety manuals and OSHA standards Actively track and pursue written career goals Submit estimates per CGP's SLA timelines Submit budgets once per month for client/employee engagement

Results Expected:

Maintain high quality client relations by calling, creating events for customers to attend for non-issue specific, relationship building. Increase work order volume from existing client's month to month and year to date by 10%. Maintain high quality employee relations. Manage a minimum number of work orders and revenue on a monthly basis per team's KRAs.

Preferred Qualifications:

Minimum 5 to 8 years' trade management experience or equivalent Bachelor's degree or equivalent in related field Experience with managing staff of 10 or more Knowledge of strategic planning Knowledge of human resources, management principles and procedures Knowledge of basic economic and accounting principles and practices Knowledge of office administrative procedures Proficient in Microsoft Office, Word, Excel, and experience with construction estimating software Knowledge of all construction trades such as electrical, carpentry, plumbing, framing (metal and wood), drywall, FRP, ceiling grid, ceramic tile, cabinetry, and general finish work, restaurant equipment Commercial building code knowledge ADA code knowledge

Key Competencies:

High quality judgment Innovative Decision making Information management Planning and organizing Problem analysis and problem solving Delegating tasks and responsibilities Motivating staff Excellent communication, written and verbal Teamwork Flexible Accountable Great interpersonal skills Work well under pressure and tight time constraints Ability to deal with complex or ambiguous situations Keen eye for detail Must be flexible, have a "can do" attitude, professional image, must like to learn, be challenged and constantly productive with improving customer service and response to work requests The statements in this job description are intended to represent the key duties, essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

EEO Statement:

The equal employment opportunity policy of this employer provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. This employer hires and promotes individuals solely on the basis of their qualifications for the job to be filled.