Senior Customer Success Manager, Health Plans

Senior Customer Success Manager, Health Plans Color Health - 3.5 South San Francisco, CA Job Details Full-time $115,000 - $150,000 a year 3 hours ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Cell phone reimbursement Parental leave Vision insurance 401(k) matching Qualifications Managing customer accounts Client onboarding Product roadmapping Data analysis skills Process improvement Data reporting Improving operational efficiency Analysis skills Policy & process development Senior level Cross-functional collaboration Account management Go-to-market strategy Escalation handling Communication skills Stakeholder relationship building Cross-functional communication HEDIS Full Job Description Color Health is revolutionizing cancer care with the nation's first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color's goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys. Apply to join Color and do the most meaningful work of your career. If you are not sure that you're 100% qualified but are up for the challenge - we want you to apply!

About the role:

As a Senior Customer Success Manager, Health Plans, you'll serve as the trusted advisor for Color's health plan clients — owning relationships from pre-contract through renewal at both the partnership and ASO/group account level, while helping define the Customer Success operating model for a segment poised to scale. You'll report to the Director of Client Success and work alongside a collaborative Health Plan team: Implementation, Partnerships, a fellow Health Plan CSM, and support from enrollment marketing and the broader organization. Your efforts will directly impact both the health outcomes of the populations we serve, the population outcomes for our customers, and the success of Color. Our ideal candidate has direct CSM experience at a health benefits or health tech company supporting both national and regional health plans, and thrives building in a fast-paced environment as much as executing in it.

How You'll Contribute:

Client Strategy and Management:

Own the client lifecycle at both the health plan partnership level and individual ASO/group account level, managing renewals, expansions, and NPS across your book of business Manage a hybrid book of business (employers, health plans) with a clear path to specializing within the Health Plan segment

Implementation & Partnership Ramp-Up:

Lead health plan partnership onboarding from pre-contract through go-live, driving implementation tasks and coordinating across internal SMEs (billing, eligibility, marketing, etc.) Own ASO/group client go-live implementations, triaging questions from health plan partners, carrier AEs, and individual clients as appropriate Play an active role in shaping the direction, processes, and standards for how the vertical operates and scales by building scalable, repeatable materials — launch playbooks, reporting decks, client FAQs — to support current and future volume growth

Relationship Management:

Serve as a trusted advisor to senior health plan stakeholders, building multi-threaded relationships across clinical operations, network management, quality improvement, and population health teams Translate complex client goals into strategic plans aligned with value-based care, plan design, and cost containment priorities Proactively manage escalations and client issues, coordinating across member support, legal, finance, operations, product, and sales

Performance Monitoring and Operational Excellence:

Own the overarching reporting strategy for each health plan partnership, covering partnership-level and ASO/group-level performance across monthly and quarterly cadences Monitor engagement and program metrics, conducting regular business reviews and delivering actionable insights to clients and internal stakeholders Continuously refine workflows and reporting to standardize operations and inform best practices across the broader portfolio Own product and communication approvals with individual ASO clients, ensuring they are current with Color's full product suite and latest member engagement materials

Problem-Solving and Collaboration:

Act as the client voice for the Health Plan segment, influencing Color's product roadmap, support structures, and GTM strategy Partner with the Director of Health Plan Partnerships, Health Plan Sales, and cross-functional teams to ensure alignment on account strategy, product needs, and client transitions Anticipate and address evolving health plan client needs — including regulatory shifts, member engagement challenges, and data-sharing nuances — and build infrastructure to support future CSM roles in the vertical

Our Ideal Candidate Will Have:

6+ years in a Customer Success or account management role at a health tech or health benefits company, with required direct experience supporting health plans — both national and regional Deep fluency in payer dynamics, including ASO vs. fully insured models, STAR ratings, NCQA/HEDIS/QARR metrics, and care management workflows Proven ability to build and manage multi-threaded relationships across complex health plan organizations, from clinical operations to senior benefits leadership Track record of launching and operationalizing new client verticals or segments in a fast-paced, high-growth environment — comfortable building infrastructure while executing day-to-day Strong analytical, communication, and presentation skills, with the ability to translate data and program performance into clear insights for varied audiences Comfortable using AI tools to enhance day-to-day CS work (reporting, communications, trend analysis) — with the judgment to know where the human relationship is irreplaceable. Highly organized and collaborative, with the ability to manage competing priorities across a complex, multi-client book of business

What We Offer:

Competitive salary Comprehensive medical, dental, vision, life, and disability benefits 401k match Monthly phone and wifi stipend for employees, annual ergonomic stipend Generous vacation policy, paid holidays and company-wide recharge days Equal paid parental leave for birthing and non-birthing parents Free cancer screening and prevention resources for employees and their adult dependents

Salary Range:

$115,000 - 150,000 The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.