Front Desk Administrator / Customer Service Expert

Do you love people, thrive in a fast-paced environment, and have a talent for making others feel welcome? We are looking for an energetic, outgoing, organized, and highly reliable Front Desk Administrator to be the friendly face and voice of our dance studio. This is more than a front desk position, it's an opportunity to help create an incredible experience for hundreds of dancers and families each week. Our front desk team is often the first impression and we are looking for someone who takes pride in delivering exceptional customer service, solving problems, staying organized, and keeping things running smoothly. What You'll Do Welcome dancers, families, and visitors with warmth and professionalism Answer phones, emails, and messages with confidence and excellent communication skills Assist families with enrollment, scheduling, payments, and general studio questions Manage multiple tasks and priorities in a busy, fast-paced environment Supervise dancers on site Support daily studio operations and administrative projects Maintain accurate records and data entry Communicate effectively with staff, students, and families Help create a positive, organized, and joyful atmosphere throughout the studio

We're Looking For Someone Who:

✅ Has a high school diploma or equivalent. ✅ Has exceptional customer service skills ✅ Is extremely reliable and dependable ✅ Is a self-starter who takes initiative without needing constant direction ✅ Stays calm, positive, and professional under pressure ✅ Has outstanding phone etiquette and communication skills ✅ Is highly organized and detail-oriented ✅ Learns new technology quickly and is comfortable using computers ✅ Enjoys working with children and families ✅ Can multitask and adapt in a busy environment ✅ Takes ownership of responsibilities and follows through Preferred Qualifications Previous customer service experience required Experience working with children is strongly preferred Administrative, receptionist, or front desk experience is a plus Experience with scheduling software, email systems, or CRM programs is helpful High school diploma or equivalent (GED) required Schedule & Availability This position is ideal for someone who enjoys working during after-school and evening hours when our studio is at its busiest and most exciting.

Expected Schedule:

Heavy part-time position Monday through Friday availability required Typical shifts fall between 2:00 PM and 10:00 PM Availability for either regular Saturdays or alternating Saturdays is required Additional hours may be available during special events, performances, recitals, and seasonal programs Because this role is an essential part of our daily operations, reliability and consistent attendance are extremely important. We are looking for someone who can commit to a regular schedule and be a dependable member of our team throughout the year.

This is a great opportunity for someone who prefers afternoon and evening work hours and enjoys being part of a vibrant environment filled with children, families, music, and activity. Compensation$22.00•$28.00 per hour We are committed to hiring exceptional talent and offer competitive pay for individuals who bring strong customer service skills, professionalism, reliability, and a passion for serving families. Pay will be based on experience and qualifications. Opportunity for growth within the company. Why Us? At our dance studio we believe in creating a positive environment where students, families, and staff can truly thrive. Our team is passionate, supportive, hardworking, and committed to making a difference in the lives of children every day. If you're looking for a workplace where your reliability, professionalism, and people skills will be valued and where no two days are ever the same, we'd love to meet you. What Makes Someone Successful in This Role? The ideal candidate doesn't wait to be told what needs to be done. They notice opportunities, jump in to help, solve problems, communicate clearly, and genuinely enjoy serving others. They are dependable, resourceful, and take pride in creating a positive experience for every family who walks through our doors. Join a team that helps children grow in confidence, discipline and the arts while being part of one of the most exciting and rewarding environments in the community. Apply today and tell us why you'd be a great fit!•How to Apply To be considered for this position, please submit the following: 1. Resume Please include your most up-to-date resume highlighting your work experience, education, customer service experience, and any experience working with children. 2. Short Video Introduction (3-5 Minutes) We want to get to know the person behind the resume! Please record a short 3-5 minute video introducing yourself and answering the following: Tell us a little about yourself. Describe your previous customer service experience. Share any experience you have working with children and families. Tell us about a time you had to multitask or work in a fast-paced environment. Why do you believe you would be a great fit for the Front Desk Administrator position at Thrive Dance Center? What qualities do you possess that would help you succeed in this role? Include a Video Link in the Application (Recommended) Please upload your video to: Dropbox Google Drive YouTube (Unlisted) Vimeo Then include the shareable link in a cover letter or in one of the screening questions.

For example:

Video Submission Required Please record a 3-5 minute video introduction and upload it to Google Drive, YouTube (Unlisted), Vimeo, or Dropbox. Include the shareable link in your application or in the screening question below. 3. Availability Please include your general weekly availability, including afternoons, evenings, and weekends. 4. References Please provide 2-3 professional references who can speak to your reliability, work ethic, and customer service skills. We are looking for someone who is dependable, proactive, professional, and excited to be part of a team that serves children and families every day. If that sounds like you, we can't wait to meet you!

Pay:

$22.00•$28.00 per hour

Work Location:

In person