Job Description
Plumbing & Drains Service Manager Mr. Rooter Plumbing - 3.2 Aurora, CO Job Details Full-time $100,000 - $150,000 a year 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Customer communication Teamwork Sales Team development
Driver's License Patience Full Job Description Company:
Mr. Rooter Plumbing Location:
Aurora Pay:
$100,000-$150,000 per year, depending on experience Job Type:
Full-time Mr. Rooter Plumbing is looking for an experienced Plumbing Service Manager to oversee our plumbing and drain division. This position is responsible for leading our plumbing and drain teams, improving day-to-day operations, supporting technicians in the field, and helping drive quality, efficiency, profitability, and customer satisfaction. We are looking for someone who understands plumbing service, drain cleaning, technician leadership, customer communication, and what it takes to run a high-performing service department. Responsibilities The Plumbing Service Manager will be responsible for: Overseeing the day-to-day operations of the plumbing and drain division Managing, coaching, and supporting plumbing and drain technicians Helping technicians diagnose jobs, build options, and communicate clearly with customers Reviewing job performance, callbacks, revenue, close rates, and customer satisfaction Ensuring jobs are completed safely, correctly, and efficiently Holding technicians accountable to company standards, processes, and expectations Assisting with scheduling, dispatch coordination, and manpower planning Helping train new and existing technicians on technical skills, customer service, and sales process Reviewing estimates, invoices, job notes, photos, and required documentation Using ServiceTitan to review job activity, technician performance, estimates, invoices, notes, photos, and reporting Supporting difficult customer situations and helping resolve issues professionally Working with leadership to improve department profitability and overall performance Ensuring compliance with plumbing codes, safety standards, and company policies Helping create a positive culture of teamwork, accountability, and professionalism Qualifications Strong background in residential and/or commercial plumbing service Experience managing plumbing technicians, drain technicians, or service teams preferred Strong knowledge of drain cleaning, sewer lines, water lines, water heaters, fixture repairs, and general service plumbing Ability to lead, coach, and hold team members accountable Strong communication and customer service skills Ability to review estimates, diagnose technical issues, and support technicians in the field Comfortable using service software, tablets, job notes, photos, and performance reporting ServiceTitan experience preferred Valid driver's license and clean driving record preferred Master Plumber License preferred but not required Ideal Candidate The ideal candidate is a proven leader who has spent time in the field and understands what technicians deal with every day. This person should be organized, confident, calm under pressure, and able to balance customer satisfaction, technician support, and business performance. The ideal candidate should also be proficient in ServiceTitan and comfortable using it to manage technician activity, review job performance, track estimates and invoices, monitor reporting, and improve operational accountability. We are looking for someone who can help build a winning team, improve consistency, reduce callbacks, and help grow the plumbing and drain division. Compensation & Benefits Salary range: $100,000-$150,000 per year Pay based on experience, licensing, leadership ability, and overall fit Company vehicle or vehicle allowance may be available depending on role requirements Paid time off Health benefits available Long-term growth opportunity with an established plumbing company Schedule Full-time position. Some evenings or weekends may be required depending on business needs, customer issues, or emergency situations. How to Apply Qualified candidates should submit a resume and a brief summary of their plumbing leadership experience. Mr. Rooter Plumbing is looking for a strong leader who takes pride in quality work, customer service, and building a team that wins together. Pay:
$100,000.00 - $150,000.00 per year Benefits:
401(k) Dental insurance Health insurance Opportunities for advancement Vision insurance Work Location:
In person
