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Customer Care & Office Coordinator | Growing Local Plumbing Company
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Mountain Standard Plumbing
Centennial, CO (In Person)
$47,840 Salary, Full-Time
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Job Description
Customer Care & Office Coordinator | Growing Local Plumbing Company Mountain Standard Plumbing Centennial, CO Job Details Full-time $20 - $26 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Vendor relationship building Customer communication English High school diploma or GED Dispatching Attention to detail Purchasing Productivity software Office management Client interaction via phone calls Full Job Description Customer Care & Office Coordinator | Growing Local Plumbing Company Mountain Standard Plumbing • Centennial, CO • $20-26/hr, with growth opportunities Who We Are We are a locally owned, independent plumbing company serving Centennial, Parker, and the surrounding communities. Our mission is to deliver an exceptional customer experience while creating real opportunities for our employees to grow, thrive, and build lasting careers. We are looking for the right team members who bring energy and drive to everything they do and are excited at the opportunity to thrive and grow with us. Who You Are You're a people person who builds real relationships with customers on every call — whether it's an inbound service request or an outbound follow-up. You don't hesitate to pick up the phone, and you thrive on interacting with people — listening to their situation, empathizing with what they're dealing with, and helping them find a solution. You see yourself as an integral part of the team, always looking for ways to improve and be productive. You can thrive within a framework, but you're also someone who wants a hand in building and improving it — helping develop and implement the processes and procedures that connect the office to the field and deliver an exceptional customer experience every step of the way. You get excited about everything it takes to make a service call happen — not just the conversation, but everything behind it that gets a technician to the right door, on time, with the right information. You're excited about being part of a growing company and making a real contribution to where we're headed. You don't need to know plumbing — but you do need to bring the right attitude, a coachable mindset, and a genuine desire to do the job well. What You'll Do Answer inbound calls promptly and convert inquiries into booked service appointments Make outbound calls to follow up with existing customers and respond to inbound service requests in a timely manner Help coordinate scheduling and dispatch for smooth, well-communicated service Bring professionalism, warmth, and urgency to every customer interaction Respond to customer concerns quickly and represent our brand with care Maintain accurate and up-to-date records in our scheduling and CRM system Take ownership of performance standards that drive our success as a company Help define and implement processes and procedures that improve our customer experience and daily operations Help promote our brand and presence within the community we serve Complete job closeout tasks Assist in managing data within our CRM to support reporting and improved customer outcomes Organize bills, invoices, and related documents to support accounting and bookkeeping needs Assist in maintaining vendor relationships and supporting inventory and purchasing efforts Assist with general office tasks and other duties as assigned or as needed What We Need From You Highly organized with strong attention to detail and the ability to multitask Friendly, clear, and professional communicator — on the phone and in writing Motivated to deliver great results for our customers and just as invested in supporting your team A sense of urgency — you pick up the phone and respond without hesitation Comfortable with computers; proficient in Microsoft Office Experience with ServiceTitan or similar field service software is a plus but not required No formal call-taking or trades experience required — we're looking for someone who can demonstrate the drive to thrive in this role and bring real passion to how we serve our customers and support our field team Must reside within our service area and reliably commute to our Centennial, CO office Genuine excitement to be part of a growing company, ready to make a meaningful contribution to our success Ready to Join the Team? If this sounds like the opportunity you've been looking for, don't wait — apply today. We look forward to reviewing your resume. Direct applicants only — no agencies or third-party recruiters please.