Customer Service/Contact Center - Facility Coordinator, Admin Services Facilities

Job Title:

Customer Service/Contact Center -

Facility Coordinator, Admin Services Facilities Duration:

3 months

Location:

Hartford, CT (In office position, Monday through Friday, 8 AM - 5 PM. Possible temp to perm)

Summary:

As Facility Coordinator, you will be responsible for the accurate and effective execution of day-to-day activities involving workplace services and Administrative duties, to include invoice processing, employee badging, conference room set-ups, and light facilities tasks. You must be well organized and be able to take direction, work independently, and be proactive. You must be able to lift 25-50 lbs.

Duties and Responsibilities:

New Hire onboarding process. Employee Badges/Access Parking Cards/Forms. Review HR reports for new hires and terminations Manage on-site building service requests. Accomplish service work safely if knowledgeable and possible. Schedule relocations and reconfigurations with the appropriate technicians (SFI, McPhee, etc.) with Site Manager's request and approval. Schedule and assist with the execution of conference room set-ups and configuration requests. Supervise onsite vendor technicians with service work and frequently follow up with technicians while they are on-site to ensure no questions arise or that no additional assistance is needed. Respond to Service Now requests, track & assist in resolving on-site issues (ie floor access, parking, climate, and lighting). Track Service Now Requests/Terminations, Access requests. Submit weekly MAC reports and distribute to IT and Mailroom Services Process Terminations timely and completely. Conduct monthly audits of the security badge system and parking cards. Email building management and LAZ for removal and building access. Monitor and respond to the facilities Operations email box and respond to requests. Inventory Office Supplies and order replacements as needed. Processing incoming invoices for payment. Ensure accuracy and communicate inaccuracies with the provider and the Site Manager. Process and submit invoices accurately. Respond to and manage issues involving inaccurate payments. Additional Responsibilities Must be able to learn new computer operating systems and processes. Represent the Facilities department in a friendly, courteous, and appropriate manner Assist the Site Manager as requested

Education:

High School diploma or GED or minimum Associate degree in lieu of required experience. -

Minimum Required Experience:

2 - 3 Years of administrative services and/or office clerical experience that directly aligns with the specific Responsibilities for this position. (Required )