Customer Service Manager

Description Customer Service Manager We are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Manager. Based on general knowledge.

Key Responsibilities:

+ Lead and support a team of Customer Service Coordinators and Representatives. + Manage customer projects from order entry through production and shipment. + Ensure project accuracy, on-time delivery, and high customer satisfaction. + Provide daily guidance, workflow oversight, and troubleshooting support for complex projects. + Help coordinate team workload and resolve project-related issues. + Maintain accurate project data and documentation. + Manage higher-complexity projects and key customer relationships. + Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.

What We're Looking For:

+ At least 3 years of experience in commercial construction or manufacturing. + Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects. + Strong ERP and Microsoft Office skills. + Excellent communication, organization, and cross-functional collaboration skills. If you're interested in learning more, please apply today or contact Kelsey Ryan at Robert Half. Kelsey.

Ryan@roberthalf(.com) Requirements

• Minimum of 2 years of experience in project coordination or a similar role.
• Proficient in order management processes and tools.
• Strong background in providing sales support and customer service.
• Familiarity with SAP or similar software systems.
• Excellent organizational and time management skills.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and attention to detail.
• Effective communication skills, both written and verbal.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .