Customer Service Administrator

Retail Installation Customer Service Administrator Position Overview The Retail Installation Customer Service Administrator is responsible for managing quality control of retail installations and executing post-installation customer follow-up . This role serves as the primary point of contact for customers after the sale , coordinating internal teams, vendors, and installation resources while maintaining project schedules, documentation, and communication throughout the project lifecycle.

PRIMARY JOB FUNCTIONS

(Core Role Responsibilities) Customer Experience, Retention & Business Growth Coordinate post-installation outreach to monitor customer satisfaction Promote efforts that encourage additional work within the customer's home Promote the company referral program to generate additional business Drive participation in customer review programs, including Google and Yelp Promote and sell extended warranty options following installation, ensuring customers understand coverage and benefits Coordinate service requests post installation Cross-Functional Project Execution Collaborate with sales, fulfillment, accounting, and installation teams to ensure successful project execution

SECONDARY JOB FUNCTIONS

(Operational & Administrative Support) Coordinate projects from order entry through delivery and installation completion Review, book, and track sales orders while maintaining accurate project records and milestones Coordinate retail service efforts Serve as the primary customer contact, providing updates and responding to inquiries via phone and email Schedule installations and coordinate technicians, deliveries, and third-party providers Purchase and verify materials required for project fulfillment Create work orders and installation documentation (crew packs) Coordinate delivery logistics and release completed products Collect and process customer payments, including credit card and check transactions Maintain project notes and records within internal order management systems Verify required compliance documentation, including Lead Safe Install paperwork when applicable Identify and resolve issues proactively to keep projects on schedule Support product quoting, software questions, and internal process coordination Perform additional duties as assigned Skills & Competencies Strong customer service and communication skills (written and verbal) Ability to manage multiple projects simultaneously in a fast-paced environment Excellent organizational skills with strong attention to detail and follow-through Effective problem-solving and conflict-resolution abilities Ability to work independently while collaborating within cross-functional teams Adaptability to changing priorities and processes Professional phone and email etiquette Qualifications High school diploma or GED required; Associate or technical degree preferred 0-2 years of customer service, project coordination, or general business experience preferred Knowledge of construction, window/door products, or installation processes is a plus but not required Technical Skills Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) Ability to learn and utilize internal order management and database systems Additional Requirements Strong mathematical skills including basic algebra, measurements, and business calculations Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities Commitment to teamwork, professionalism, and continuous learning Work Environment Primarily office-based with occasional interaction in warehouse or installation-related environments. Moderate office noise level.

Pay:

$25.00 - $26.00 per hour

Work Location:

In person