Client Coordinator Mitigation and Restoration

The Restoration Group is seeking a dedicated and organized Client Coordinator/Office Assistant to join our team. In this role, you will be the primary point of contact for our clients, ensuring excellent customer service and efficient project coordination. You will also provide vital administrative support to our team to help maintain our high standards of service and professionalism.

Key Responsibilities:

Serve as the primary point of contact for clients, addressing inquiries and providing project updates. Coordinate with project managers and technicians to schedule and plan restoration work. Maintain detailed records of client interactions, project updates, and other relevant information. Assist with the preparation of job change orders, estimates, and other project documentation. Communicate with insurance adjusters and agents to facilitate the claims process. Provide exceptional customer service to build and maintain strong client relationships. Handle general office tasks, including answering phones, filing, and data entry. Support the management team with various administrative duties as needed. Generate regular reports on project status and client interactions.

Qualifications:

High school diploma or equivalent; Associate's or Bachelor's degree preferred. Proven experience in customer service, administrative support, or a related field. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask and manage time effectively. Proficient in Google Workspace Proficient in Microsoft Office Suite (Word, Excel). Experience in the restoration industry is a plus but not required.

Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance

Education:

High school or equivalent (Required)

Experience:

Google Workspace:

1 year (Required) Client services: 1 year (Preferred)

Work Location:

In person