Front Desk Coordinator - Customer Experience Specialist

Front Desk Coordinator / Customer Experience Specialist American Driver Training Academy

• New Castle, DE American Driver Training Academy is seeking a high-energy, people-oriented professional to be the FIRST voice and FIRST impression of our company. We train men and women to start high-paying careers in trucking. Every person who contacts us is taking a major step toward changing their life
• and that first interaction matters.

This is NOT a quiet desk job This is a fast-paced, high-interaction role.

You will be:

→ Handling a high volume of inbound and outbound calls → Speaking with new leads throughout the day → Greeting walk-in customers → Managing multiple priorities at once If you are not naturally upbeat, engaging, and quick on your feet, this role will not be a good fit. Who You Are You are someone who: ✅ Brings positive energy into every conversation ✅ Sounds friendly and confident on the phone ✅ Enjoys talking to new people all day ✅ Thrives in a fast-paced environment ✅ Handles pressure without losing professionalism ✅ Is motivated by growth and opportunity ✅ Takes pride in being the first impression of a company Responsibilities Manage high-volume inbound and outbound phone calls Greet and assist all onsite guests professionally Schedule appointments and maintain calendars Support admissions and office operations Maintain organized systems and records Handle multiple tasks efficiently in a fast-paced environment Qualifications Previous experience in customer service, front desk, or office roles Strong verbal communication skills (phone presence is critical) Ability to multitask and stay organized under pressure Strong attention to detail and follow-through Proficient in Microsoft Office and/or Google Workspace Typing speed of 60+ WPM Strong phone energy and personality

REQUIRED

Growth Opportunity Top performers have the opportunity to advance into admissions, recruiting, or leadership roles. Compensation & Schedule Full-time, Monday through Friday, 7:00 AM

• 3:00

PM Salary:

$38,480

• $50,000 based on experience After 30 days: → Medical, Dental, Vision → 401k with 3% match → Uniforms provided

Job Type:

Full-time Pay:

$18.00

• $24.

00 per hour

Shift:

8 hour shift Day shift

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person Front Desk Coordinator

• Customer Experience Specialist New Castle, DE 19720 $18
• $24 an hour
• Full-time $18
• $24 an hour
• Full-time Front Desk Coordinator / Customer Experience Specialist American Driver Training Academy
• New Castle, DE American Driver Training Academy is seeking a high-energy, people-oriented professional to be the FIRST voice and FIRST impression of our company. We train men and women to start high-paying careers in trucking. Every person who contacts us is taking a major step toward changing their life
• and that first interaction matters.

This is NOT a quiet desk job This is a fast-paced, high-interaction role.

You will be:

→ Handling a high volume of inbound and outbound calls → Speaking with new leads throughout the day → Greeting walk-in customers → Managing multiple priorities at once If you are not naturally upbeat, engaging, and quick on your feet, this role will not be a good fit. Who You Are You are someone who: ✅ Brings positive energy into every conversation ✅ Sounds friendly and confident on the phone ✅ Enjoys talking to new people all day ✅ Thrives in a fast-paced environment ✅ Handles pressure without losing professionalism ✅ Is motivated by growth and opportunity ✅ Takes pride in being the first impression of a company Responsibilities Manage high-volume inbound and outbound phone calls Greet and assist all onsite guests professionally Schedule appointments and maintain calendars Support admissions and office operations Maintain organized systems and records Handle multiple tasks efficiently in a fast-paced environment Qualifications Previous experience in customer service, front desk, or office roles Strong verbal communication skills (phone presence is critical) Ability to multitask and stay organized under pressure Strong attention to detail and follow-through Proficient in Microsoft Office and/or Google Workspace Typing speed of 60+ WPM Strong phone energy and personality

REQUIRED

Growth Opportunity Top performers have the opportunity to advance into admissions, recruiting, or leadership roles. Compensation & Schedule Full-time, Monday through Friday, 7:00 AM

• 3:00

PM Salary:

$38,480

• $50,000 based on experience After 30 days: → Medical, Dental, Vision → 401k with 3% match → Uniforms provided

Job Type:

Full-time Pay:

$18.00

• $24.

00 per hour

Shift:

8 hour shift Day shift

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person