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Service Customer Relations Manager

Job

BEV SMITH KIA

Fort Pierce, FL (In Person)

$50,000 Salary, Full-Time

Posted 2 weeks ago (Updated 17 hours ago) • Actively hiring

Expires 7/6/2026

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Job Description

Service Customer Relations Manager
BEV SMITH KIA - 3.1
Fort Pierce, FL Job Details Full-time Up to $50,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee discount Flexible schedule Qualifications Auto service management Team development Conflict management Organizational skills Dealership experience Full Job Description We are seeking an experienced and professional Service Customer Relations Manager to support and strengthen our dealership's service department operations and customer experience. The ideal candidate will have prior automotive dealership experience, strong customer service and conflict-resolution skills, and the ability to manage customer follow-up processes while helping improve overall CSI and manufacturer survey performance.
Responsibilities :
Manage service customer follow-up communications by phone, text, and email Handle customer concerns and assist with service recovery Monitor and improve CSI/manufacturer survey scores Work closely with service advisors and management to improve customer satisfaction processes Track missed opportunities and follow up with customers regarding appointments and declined services Assist in maintaining CRM accuracy and customer communication records Coach and support existing service customer service staff Help implement and maintain consistent customer experience procedures Escalate unresolved customer issues appropriately and professionally
Qualifications:
Previous automotive dealership experience required Service BDC, service advisor, or customer relations experience strongly preferred Knowledge of CSI processes and manufacturer survey systems preferred Experience using CRM systems and customer follow-up tools Strong communication and organizational skills
What We're Looking For:
• We are looking for someone who is proactive, organized, professional, and capable of helping improve overall service department customer experience and operational consistency. Competitive pay based on experience
Job Type:
Full-time Pay:
Up to $50,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off
Work Location:
In person