Yachting Customer Service Coordinator

Yachting Customer Service Coordinator Princess Yachts America Riviera Beach, FL Job Details Full-time From $22 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Customer communication Customer service English Driver's License Client services Desktop applications Customer support Typing Productivity software Office experience Full Job Description Overview Thank you for your interest in Princess yachts. In 1995, the exclusive relationship between Princess Yachts America and Princess Yachts Limited of Plymouth, England was formed in the interest of introducing a new class of luxury performance cruising yachts to the American market. As the sole distributor for Princess in the United States, Canada, Central America, the Caribbean, and Venezuela, each Princess yacht delivered by Princess Yachts America is the result of a tireless collaborative effort to bring European elegance and craftsmanship together with American support and supervision for the ultimate performance cruising yacht experience. Today, Princess builds highly innovative, cruising yachts from 45 to 95 feet. Our talented team members deliver the highest level of customer service in the yachting industry. We are seeking a dedicated and experienced Yachting Customer Service Coordinator. The ideal candidate will be responsible for assisting the Service Manager and customer service team by providing various administrative and office support activities. By utilizing excellent organizational, administrative, and communication skills, the coordinator will play an important role in good customer relations. The Service Coordinator reports to the Service Manager. Responsibilities

• Welcome visitors and identify the purpose of their visit before directing to the appropriate team member.
• Field service telephone calls in a polite and professional manner regarding service questions and requests.
• Manage the managers calendar, including making appointments and prioritizing the most sensitive matters.
• Assist service team with organizational activities, create and maintain reports
• Organizing meetings, including scheduling, and send reminders.
• Maintain comprehensive and up to date accurate records, scan and file
• Oversee shipping and receiving from FedEx, DHL, UPS, and Amazon.
• Continually review and follow-up on boat files, work performance and completion schedule to help facilitate project timeline.
• Maintains up-to-date and continuous knowledge of current boat files.
• Will have regular client contact requiring exceptional customer service communication skills.
• Follow defined instructions and procedures in performance of tasks.
• Follow defined safety rules and regulations and maintain a safe, clean work area.
• All work to be performed to Princess Yachts America quality standards.
• Perform other related duties as necessary and assigned.

Qualifications Associate of Science in Business or related degree or a combination of education and equivalent work experience. Marine trade and boating knowledge. Proficient in Microsoft Office and other custom computer programs with excellent keyboarding skills Ability to calculate figures and amounts and interpret technical and financial instructions. Excellent communication and customer service skills.

Physical Requirements:

Requires working primarily in an office environment. May also require working under somewhat disagreeable conditions on an occasional basis where elements such as heat, dust, dirt, fumes, noise, water or chemicals may be present. Required to sit for long periods of time Requires frequent mental and visual attention using a computer screen

Other Requirements:

Valid Vehicle Driver's License Requires flexibility to work various schedules that may include weekends. Periodic overtime is required May be required to travel to customer, vendor, or other company locations as needed.

Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

In person